Summary
Overview
Work History
Education
Skills
Accomplishments
warded: TCI Best Region for Recruiting Efficiency 2021, Most Improved Region for Systems Utilization
Timeline
Generic

Matthew Deckwa

Phoenix

Summary

Accomplished Terminal Manager at Titus Transportation, adept in operations management and staff training, significantly enhanced productivity and safety. Leveraged MS Office Suite for efficiency and fostered teamwork, achieving notable revenue growth. Expert in transportation planning and customer service, consistently exceeded key performance indicators through strategic leadership and attention to detail.

Overview

14
14
years of professional experience

Work History

Terminal Manager

Titus Transportation
08.2024 - Current
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Fielded customer complaints and comments and rectified issues.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.

Fleet Manager/Safety Coordinator

Michael Lewis Company
01.2024 - 08.2024
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
  • Supervised maintenance team and effectively delegated assignments to optimize processes.

Regional Operations Manager

Transportation Concepts
06.2021 - 12.2023
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Developed processes to save on costs and prevent losses.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Streamlined regional operations by implementing efficient processes and procedures.
  • Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
  • Oversaw successful integration of newly acquired businesses into region's operations.

Sales Coordinator

Transportation Concepts
06.2011 - 07.2021
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

No Degree -

Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ

Skills

  • Staff training and development
  • Transportation planning
  • Retail sales
  • Operations management
  • MS office suite
  • Staff supervision
  • Policy enforcement
  • Delegation
  • Customer service
  • Attention to detail
  • Teamwork and collaboration

Accomplishments

  • Supervised team of 104 staff members.

warded: TCI Best Region for Recruiting Efficiency 2021, Most Improved Region for Systems Utilization

At Transportation Concepts, receiving the Best Region for Recruiting Efficiency 2021 award and the Most Improved Region for Systems Utilization 2022 award highlights significant achievements in operational excellence. The Best Region for Recruiting Efficiency 2021 acknowledges the team's outstanding ability to attract and onboard talent effectively, optimizing recruitment processes to meet the company's growing needs. The Most Improved Region for Systems Utilization 2022 recognizes the region's successful efforts to adopt and maximize the use of technological systems, driving greater efficiency and productivity. These awards reflect a commitment to continuous improvement and innovation in the company's operations.

Timeline

Terminal Manager

Titus Transportation
08.2024 - Current

Fleet Manager/Safety Coordinator

Michael Lewis Company
01.2024 - 08.2024

Regional Operations Manager

Transportation Concepts
06.2021 - 12.2023

Sales Coordinator

Transportation Concepts
06.2011 - 07.2021

No Degree -

Maricopa Community Colleges, Paradise Valley Community College

Similar Profiles

CREATE PROFILE
Matthew Deckwa