Matthew Defoe
Saint Petersburg,FL
Overview
9
9
years of professional experience
Work History
Event Promoter
Outlet
Saint Petersburg, FL
11.2025 - Current
- Coordinated promotional events to enhance brand visibility and audience engagement.
- Developed marketing materials to effectively communicate event details and offerings.
- Managed logistics for events, ensuring seamless execution and attendee satisfaction.
- Trained staff on event procedures and customer interaction protocols.
- Engaged with attendees to promote brand loyalty and gather feedback on events.
- Solidified relationships with partners, venues and individuals, effectively building strong network of resources for future event planning.
- Engaged with individuals to deliver details and promote awareness for and events.
Field Technician
SPATCO Energy Solutions
Clearwater, FL
03.2025 - Current
- To diagnose and troubleshoot issues with gas appliances, piping systems, and electrical conduits to determine issues using specialized tools and testing.
- Ensure safety compliance with local, state, and federal gas safety regulations.
- Performed routine maintenance on commercial and industrial fueling systems.
- Pump out sump systems below ground to remove fuel to ensure it's safe for the environment, as well as for the customers.
- Installed and maintained energy systems for various client sites.
- Conducted routine inspections to ensure equipment functionality and safety compliance.
- Documented service reports detailing repairs, maintenance, and equipment status updates.
Sales Representative
Gettel Lincoln Automotive
Punta Gorda, FL
01.2023 - 12.2024
- Specialized in selling cars, SUV’s, trucks, and vans for both personal and commercial use.
- Engaged with customers to identify their automotive needs, providing tailored recommendations, and guiding them through the purchasing process.
- Promoted dealership sales offers; facilitated test drives; addressed customer inquiries to ensure a seamless and satisfying experience.
- Maintained up-to-date knowledge of automotive inventory, pricing trends, and financing options to provide accurate and reliable guidance.
- Committed to building long-term relationships with customers through exceptional service, fostering repeat business and referrals.
Field Supervisor
Tetra Tech
Port Charlotte, FL
11.2022 - 02.2023
- Managed field operations and workforce to execute work plans and schedules efficiently, ensuring alignment with project objectives and timelines.
- Supervised and coordinated crews conducting environmental assessments, disaster recovery operations, or other projects.
- Made available for emergency storm operations, ensuring prompt response and execution of action plans.
- Investigated incidents involving assigned units, providing timely updates.
- Collaborated with Operations Manager to resolve issues.
- Facilitated and managed resource requirements for upcoming events, ensuring preparedness and operational readiness.
- Provided leadership and training to new and existing employees, supporting their development and integration into the team.
- Demonstrated and coached behaviors that promoted quality customer service and team morale.
- Prepared and submitted detailed reports summarizing daily activities, challenges and progress on projects.
Bartender & Security
Potbelly’s Bar
Tallahassee, FL
08.2020 - 10.2022
- Prepared a wide variety of alcoholic and non-alcoholic beverages, tailored to customers' preferences.
- Interacted with patrons to take orders, serve food and drinks, and provide personalized recommendations to enhance the guest experience.
- Assessed customer needs, ensuring excellent customer satisfaction in a fast-paced environment.
- Verified customers' identification to confirm legal drinking age, and ensured compliance with all food and beverage regulations.
- Maintained situational awareness and discretion to ensure the safety of patrons and coworkers.
- Enforced legal regulations and bar policies, ensuring patron behavior aligns with local laws.
- Demonstrated strong organization, teamwork, and communication skills while excelling in a high-pressure environment.
- Provided exceptional customer service in a fast-paced bar environment.
- Managed bar inventory and restocked supplies as needed throughout shifts.
- Engaged customers in conversation to create a welcoming atmosphere at the bar.
Server
Casa Grande Restaurant
Tallahassee, FL
08.2019 - 06.2020
- Greeted guests promptly and courteously; presented menues; provided detailed information about menu items and specials.
- Ensured orders were taken accurately, relayed to the kitchen, and served promptly.
- Maintained clean and organized tables; addressed customer inquiries and concerned; processed payments efficiently.
- Complied with all health, safety, and alcohol service regulations.
Server
IHop Restaurant
Tallahassee, FL
08.2018 - 02.2020
- Provided exceptional customer service by accurately taking and delivering food and drink orders.
- Assisted guests with menu selections.
- Maintained a welcoming and positive dining atmosphere through frequent table visits, prompt issue resolution and upselling additional items such as appetizers and desserts.
- Prepared and explained bills; processed payments; adhered to all operational and customer service protocols.
Server
Perkins
Port Charlotte, FL
05.2017 - 08.2018
- Welcomed guests with professionalism; guided them through menu options; gave recommendations on menu items.
- Ensured accuracy in taking and delivering food orders while maintaining high standards of quality.
- Delivered prompt customer service; resolved customer inquiries.
- Collaborated with team members to ensure efficient operations; prepared bills and processed payments.
Sales Representative/Store Manager
King of Vape
Port Charlotte, FL
05.2017 - 06.2018
- I greeted and assisted customers in selecting vape products, and provided detailed information about the products.
- Drove sales growth by promoting products, setting daily sales targets, and motivating the team to exceed those goals.
- Managed inventory and restocked products; trained and supervised staff; oversaw daily operations.
- Handled cash transactions, ensured operational efficiency.
- Developed strong customer relationships through personalized service and product knowledge.
- Developed key customer relationships to increase sales.
Education
Associate of Arts - Criminal justice
Florida State University
Tallahassee, FL01.2023
Associate’s - Arts
Tallahassee Community College
Tallahassee, FL08.2020
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05.2017
Skills
- Communication
- Leadership
- Management
- Collaboration
- Adaptability
- Public speaking
- Time management
- Problem-solving analysis
- Verbal and written communication skills
- Customer service management
- Conflict management
- Proficient in Word, Excel, and PowerPoint
- Strong attention to detail
- Cash handling
- Ability to work in a fast-paced environment
- Brand promotion
- Event coordination
- Marketing material development
- Sales techniques
Timeline
Event Promoter
Outlet
11.2025 - Current
Field Technician
SPATCO Energy Solutions
03.2025 - Current
Sales Representative
Gettel Lincoln Automotive
01.2023 - 12.2024
Field Supervisor
Tetra Tech
11.2022 - 02.2023
Bartender & Security
Potbelly’s Bar
08.2020 - 10.2022
Server
Casa Grande Restaurant
08.2019 - 06.2020
Server
IHop Restaurant
08.2018 - 02.2020
Server
Perkins
05.2017 - 08.2018
Sales Representative/Store Manager
King of Vape
05.2017 - 06.2018
Associate of Arts - Criminal justice
Florida State University
Associate’s - Arts
Tallahassee Community College
High School Diploma -
Port Charlotte High School