Matthew De La Rosa
Cibolo,Texas
Summary
Experienced in enhancing customer satisfaction and streamlining warehouse operations. Expert in packaging and labeling, coupled with exceptional problem-solving abilities, led to significant improvements in order fulfillment accuracy. Demonstrated clear communication skills, achieving high levels of customer satisfaction and operational efficiency.
Experienced Customer Service Associate with proven track record of driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Worker
HEB Warehouse
Cibolo, TX
05.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing between 10-45 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Associate
HEB Grocery Store
Cibolo, TX
08.2022 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Associate of Science -
Northeast Lakeview College
Universal City, TX08.2024
High School Diploma -
First Baptist Academy
Universal City, TX05.2022
Skills
Packaging and Labeling
Self-Motivated and Disciplined
Cleaning and Organizing
Clear Communication
Attention to Detail
Problem-Solving
Safety Protocols
Certification
MHE Certification
Timeline
Warehouse Worker
HEB Warehouse
05.2024 - Current
Customer Service Associate
HEB Grocery Store
08.2022 - 05.2024
Associate of Science -
Northeast Lakeview College
High School Diploma -
First Baptist Academy