Matthew Delgado
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Big5 Sporting Goods
Gilbert, AZ
09.2019 - Current
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Completed required paperwork and background checks for firearm sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Relief Manager
Big5 Sporting Goods
Peoria, AZ
12.2021 - 01.2022
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
Sales Associate
Big5 Sporting Goods
Peoria, AZ
06.2018 - 09.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Bachelor of Science - Information Technology
Arizona State University (Poly)
Mesa, AZ05-2024
Associate of Arts - Information Technology
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12-2020
Skills
- Recruiting and Interviewing
- Sales Monitoring
- Task Delegation
- Employee Scheduling
- Product and Service Knowledge
- Operations Management
- Project Management Abilities
- Policy Administration
- Sales Strategies
- Staff Supervision
- Money Handling
- Microsoft Office Expertise
- Orientation and Training
- Retail Operations
- Customer Relations
- Compliance Understanding
References
References available upon request.
Timeline
Relief Manager
Big5 Sporting Goods
12.2021 - 01.2022
Assistant Manager
Big5 Sporting Goods
09.2019 - Current
Sales Associate
Big5 Sporting Goods
06.2018 - 09.2020
Bachelor of Science - Information Technology
Arizona State University (Poly)
Associate of Arts - Information Technology
Maricopa Community Colleges - Estrella Mountain Community College
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