Matthew DelMonico
North Andover,MA
Overview
7
7
years of professional experience
Work History
Refund Specialist
LogixHealth
Bedford, MA
07.2023 - Current
- Reduced processing time for refunds by streamlining procedures and enhancing communications with other departments.
- Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
- Identified opportunities for automation within the refund process workflow, proposing viable solutions that led to increased efficiency.
- Minimized errors in refund documentation by implementing a thorough review process before submission.
- Provided excellent customer service, addressing concerns promptly and professionally, to maintain high levels of satisfaction.
- Developed strong working relationships with colleagues across various departments, facilitating smooth resolution of cross-functional issues involving refunds.
- Researched and resolved issues with uncashed checks.
- Trusted with looking at personal medical information and handling refund checks without breaching protocols.
Groundskeeper
Sterling Golf Management
Haverhill, MA
05.2018 - 11.2022
- Responsible for completing various tasks associated with improving the playing conditions, as well as the visual appeal of the course, including mowing greens, course setup, weed whacking, minor irrigation repair, seeding and sod repair, raking bunkers, installing drainage, and hand watering.
Education
Bachelor of Arts - History
University of Maine
Orono, ME05-2022
Skills
- Excellent written and verbal communication skills
- Solid ability to research and analyze information
- Good problem solver and critical thinker
- Customer service experience
- Proficient in Google Docs, Microsoft Office, SharePoint, Allscripts, and TouchChart
- Ability to work independently and in a collaborative group environment
Timeline
Refund Specialist
LogixHealth
07.2023 - Current
Groundskeeper
Sterling Golf Management
05.2018 - 11.2022
Bachelor of Arts - History
University of Maine
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