Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew DeMeo

Selden,NY

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Hardworking Forklift Operator with advanced mechanical aptitude and problem solving skills. Efficient and organized worker possessing strong work ethic and drive to exceed goals. Certified in Forklift Operations paired with 10 plus years of hands-on experience handling warehouse duties.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warehouse Forklift Operator and Inventory

Europastry / Wenner Bakery
11.2017 - 02.2023
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at designated locations for best project availability.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Manually counted Number of picked and packaged orders for any loss.
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Communicated with floor managers to determine merchandise placement.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Prevented waste when transferring materials between transport containers and processing equipment.

Assistant Manager

Speedway Gas Station
09.2017 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.

Assistant Store Manager

Speedway Gas Station
06.2017 - 09.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Assistant Store Manager

Dollar Express/ Family Dollar
06.2016 - 06.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Cashier

Family Dollar
08.2015 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.

Education

No Degree - Business

Briarcliffe College
Patchogue, NY

High School Diploma -

Newfield High School
06.2004

Skills

  • Supply Chain and Inventory Management
  • Project Management
  • Performance Goals
  • Team Goals
  • Packing and Scanning
  • Order Pulling and Preparation
  • OSHA Standards
  • Heavy Equipment Operation
  • Shipping Operations
  • Shipping and Receiving
  • Shipment Procedures
  • Safety Awareness
  • Loading Dock Staging

Certification

  • Certified Forklift Operation Europastry -5 years
  • Forklift Operation License - 5 years
  • Warehouse Safety Training - Every Quarter for 5 years
  • OSHEA Certification Training - Every year for 5 years
  • NY Lottery Machine Training - 1 Year
  • Cash Register Operation - 10 plus years

Timeline

Warehouse Forklift Operator and Inventory

Europastry / Wenner Bakery
11.2017 - 02.2023

Assistant Manager

Speedway Gas Station
09.2017 - 10.2017

Assistant Store Manager

Speedway Gas Station
06.2017 - 09.2017

Assistant Store Manager

Dollar Express/ Family Dollar
06.2016 - 06.2017

Cashier

Family Dollar
08.2015 - 06.2016

No Degree - Business

Briarcliffe College

High School Diploma -

Newfield High School

Similar Profiles

CREATE PROFILE
Matthew DeMeo