Matthew Demeter
Farmington Hills,MI
Summary
As a self-motivated sales representative with three years of experience in the automotive industry and a total of 13 years in sales, I have successfully managed multiple clients, currently generating $1.5 million in annual sales for my company. I am an enthusiastic sales and customer service professional with expertise in communication and negotiation. Committed to providing superior customer service, I leverage my extensive knowledge of products and services to create innovative solutions that drive customer loyalty, retention, and revenue. I have a proven track record of identifying prospects and converting leads into customers. I am skilled in training, managing, coaching, and mentoring sales and customer service associates, and I excel at interacting with staff at all levels within an organization as well as with the public. With strong communication skills, I have a deep understanding of client needs and consistently achieve high sales closing rates. I am recognized for my creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
13
13
years of professional experience
Work History
Sales Representative
Toshiba Lighting USA
Wixom, MI
05.2022 - Current
- Responsible for LED and incandesent sales
- Built diverse and consistent sales portfolio.
- Responsible for OEM quality assurance
- Developed and maintained strong working relationships with professionals within the assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Responsible for invoicing and bill collecting
- Responsible for creating custom documents for North and South American clients
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Specialist
Sherwin-Williams
Plymouth, MI
08.2017 - 05.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed teams of 3-5 employees.
- Trained new personnel regarding company operations, policies and services.
- Implementation and execution of company goals/business drivers
- Maintained up-to-date knowledge of product and service changes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Associate
Sherwin-Williams Paint Store
Trenton, MI
10.2015 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Clerk
Sherwin-Williams Paint Store
Taylor
01.2012 - 10.2015
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
Associate of Arts - Business Administration
Henry Ford College
05-2022
Skills
- Effective account administration
- Networking and relationship cultivation
- Contract negotiations
- Event Planning
- B2B sales proficiency
- Customer Service
- Clear verbal communication
- Network development
- Market research
- Pipeline building
Timeline
Sales Representative
Toshiba Lighting USA
05.2022 - Current
Customer Service Specialist
Sherwin-Williams
08.2017 - 05.2022
Sales Associate
Sherwin-Williams Paint Store
10.2015 - 08.2017
Sales Clerk
Sherwin-Williams Paint Store
01.2012 - 10.2015
Associate of Arts - Business Administration
Henry Ford College