Matthew Demeter
Farmington Hills,MI
Summary
As a self-motivated sales representative with three years of experience in the automotive industry and a total of 13 years in sales, I have successfully managed multiple clients, currently generating $1.5 million in annual sales for my company. I am an enthusiastic sales and customer service professional with expertise in communication and negotiation. Committed to providing superior customer service, I leverage my extensive knowledge of products and services to create innovative solutions that drive customer loyalty, retention, and revenue. I have a proven track record of identifying prospects and converting leads into customers. I am skilled in training, managing, coaching, and mentoring sales and customer service associates, and I excel at interacting with staff at all levels within an organization as well as with the public. With strong communication skills, I have a deep understanding of client needs and consistently achieve high sales closing rates. I am recognized for my creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
13
13
years of professional experience
Work History
Sales Representative
Toshiba Lighting USA
05.2022 - Current
- Responsible for LED and incandesent sales
- Built diverse and consistent sales portfolio.
- Responsible for OEM quality assurance
- Developed and maintained strong working relationships with professionals within the assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Responsible for invoicing and bill collecting
- Responsible for creating custom documents for North and South American clients
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Specialist
Sherwin-Williams
08.2017 - 05.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed teams of 3-5 employees.
- Trained new personnel regarding company operations, policies and services.
- Implementation and execution of company goals/business drivers
- Maintained up-to-date knowledge of product and service changes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Associate
Sherwin-Williams Paint Store
10.2015 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Clerk
Sherwin-Williams Paint Store
01.2012 - 10.2015
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
Associate of Arts - Business Administration
Henry Ford College
05-2022
Skills
- Effective account administration
- Networking and relationship cultivation
- Contract negotiations
- Event Planning
- B2B sales proficiency
- Customer Service
- Clear verbal communication
- Network development
- Market research
- Pipeline building
Timeline
Sales Representative
Toshiba Lighting USA
05.2022 - Current
Customer Service Specialist
Sherwin-Williams
08.2017 - 05.2022
Sales Associate
Sherwin-Williams Paint Store
10.2015 - 08.2017
Sales Clerk
Sherwin-Williams Paint Store
01.2012 - 10.2015
Associate of Arts - Business Administration
Henry Ford College
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