Matthew Dennis
Syracuse,NY
Summary
Accomplished Customer Service Manager and Field Technician at AirBurners Inc., adept in technical support and training, significantly enhancing workflow management and customer satisfaction. Expert in one-call resolution and mentoring, I have successfully led teams to improve service quality, achieving a notable increase in client loyalty through strategic project management and quality assurance.
Overview
24
24
years of professional experience
Work History
Customer Service Manager and Field Technician
AirBurners Inc.
03.2000 - 07.2024
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted onsite training sessions on AirBurners products for clients all around the world.
Education
High School Diploma -
OCM BOCES
Liverpool, NY06.1992
Skills
- One Call Resolution
- Technical Support
- Workflow Management
- Project Management
- Quality Assurance
- Training and mentoring
Timeline
Customer Service Manager and Field Technician
AirBurners Inc.
03.2000 - 07.2024
High School Diploma -
OCM BOCES
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