Matthew D'Ercole
Deltona
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I have always been a much more organizational person with attention to problem solving techniques rather than focusing on the more emotional side of a job. I thrive in an environment where I can find a problem and work on the resolution, and that resolution is one where I can fix the problem rather than give third party alternatives
Overview
9
9
years of professional experience
Work History
Card Member Services
JPMorgan Chase
Orlando, FL
01.2025 - Current
- Identified issues, analyzed information, and provided actionable solutions to enhance team efficiency.
- Applied analytical skills to solve complex problems, contributing to team objectives and success. Dedicated to enhancing team performance and driving business success.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Assisted team members with respect and friendliness to foster a collaborative environment.
Foundever
Sales Associates
DeLand, FL
05.2023 - 10.2024
- Organized and managed multiple tasks to meet project deadlines.
- Ensured accuracy in assignments through detailed attention.
- Engaged colleagues through discussions to facilitate information sharing.
- Adapted quickly and maintained productivity in fast-paced work settings.
- Demonstrated strong verbal and written communication in various situations.
Communications Aide
Volusia County Sheriffs Office
Daytona Beach, FL
09.2021 - 11.2023
- Streamlined internal communications processes for increased efficiency and employee satisfaction.
- Developed and maintained internal communication channels to enhance information flow among departments.
- Edited and proofread communication materials for clarity, accuracy, and adherence to agency guidelines.
- Entered warrants into the county database for tracking purposes., lost items, missing persons, and lost/stolen vehicles into the county database
Manager
Frontier Communications
DeLand, FL
08.2017 - 08.2021
- Implemented strategic initiatives to optimize resource allocation, contributing to cost reductions.
- Led cross-functional teams to improve operational efficiency and service delivery outcomes.
- Oversaw project timelines, ensuring adherence to deadlines and budget constraints.
- Mentored junior managers, cultivating leadership skills and promoting professional growth.
- Developed training programs that improved staff performance and customer satisfaction.
- Executed tasks to align with team objectives, ensuring timely completion within established deadlines.
Education
Associate of Science - Graphics Design
Florida Technical College
DeLand, FL09-2014
Skills
- Customer service
- Data entry
- Attention to detail
- Computer skills
- Problem-solving
- Critical thinking
- Time management
- Positive demeanor
Timeline
Card Member Services
JPMorgan Chase
01.2025 - Current
Foundever
Sales Associates
05.2023 - 10.2024
Communications Aide
Volusia County Sheriffs Office
09.2021 - 11.2023
Manager
Frontier Communications
08.2017 - 08.2021
Associate of Science - Graphics Design
Florida Technical College