Matthew DeRosa
San Bernardino,CA
Summary
Resourceful and adaptable Manager with over 10 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.
Overview
11
11
years of professional experience
Work History
Assistant Manager
High Times Market Place
05.2022 - 08.2023
- Direct supervisor of Blaze and Metrc inventory. completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
GameStop
10.2017 - 04.2022
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Assistant Area Manager
Merrell
10.2012 - 08.2017
- Completed series of training sessions to advance from Assistant Manager to Store Manager.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Skills
- Inventory control
- Merchandising
- Staff development
- Retail operations management
- Customer relations
- Product branding
- Staff training and development
- Product and service knowledge
Timeline
Assistant Manager
High Times Market Place
05.2022 - 08.2023
Assistant Manager
GameStop
10.2017 - 04.2022
Assistant Area Manager
Merrell
10.2012 - 08.2017
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