Matthew Desimone
Phoenix,AZ
Summary
The majority of my professional career has been spent in some form of a leadership/managerial role. I have an outstanding track record of consistent performance from those I've trained, coached, and worked along side. I have won multiple leadership and performance based awards and have a knack for assisting others in achieving their professional goals. I'm an exceptional motivator who generates high levels of morale and employee engagement. I also pride myself on building positive, lasting, professional relationships.
Overview
9
9
years of professional experience
Work History
Technical Support Supervisor
Asurion
04.2017 - 02.2020
- Earned White and Yellow Belt Certification - completing all business professional coursework, live learning sessions, and coaching/performance audits
- Coached leading sales and support team Q2 & Q3 of 2019, surpassing all company expectations and goals for new product sales transition
- Personally conducted site-wide sales audits to improve overall company performance and coach to improvement
- Awarded Coach of the Month 4 times in 2019
- Consistently exceeded performance-based goals around technical support and customer satisfaction kpis
Tech Coach
Asurion
03.2015 - 04.2017
- Received perfect customer survey feedback for 16 months consecutively
- Provided advanced technical support for Verizon Wireless customers relating technical support into digestible user data, recording thorough and accurate call log documentation
- Ranked in top 10% of all company-wide performance metrics throughout duration of employment
- Won Tech Coach of the Month award for leading all kpi metrics 9 times throughout tenure
On-Site Supervisor
Elements Of Construction
01.2012 - 02.2014
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw commercial, residential, and industrial construction projects onsite
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members (20) to maximize shift coverage.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Assembly Line Lead Supervisor
Kiosk Information Systems
12.2010 - 01.2012
- Supervised Powder Coating and Assembly department, provided staff training and safety education courses
- Accomplished highest departmental production rating in company history for overall performance and production goals (
- Performed quality assurance inspections on all production floor merchandise and equipment
- Collaborated with other team managers and executives to direct workflow and support operations.
Education
High School Diploma -
Skyline High School
Longmont, COSkills
- Customer Service
- Technical Support
- Ticket Support System Management
- Staff Education and Training
- Conflict Resolution
- Vendor Relations
- Project Management
Timeline
Technical Support Supervisor
Asurion
04.2017 - 02.2020
Tech Coach
Asurion
03.2015 - 04.2017
On-Site Supervisor
Elements Of Construction
01.2012 - 02.2014
Assembly Line Lead Supervisor
Kiosk Information Systems
12.2010 - 01.2012
High School Diploma -
Skyline High School