Dynamic leader with a track record of improving team performance and customer service. Expertise in developing onboarding programs and implementing training initiatives that drive operational excellence. Focused on achieving company goals through effective resource management and conflict resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Custodial
Utah Motorsports Campus
Tooele
05.2023 - 04.2026
Utilized cleaning equipment including floor scrubbers and pressure washers to maintain high standards of cleanliness.
Ensured cleanliness of facilities and parking areas at motorsport events to enhance attendee experience.
Performed routine inspections to identify and address cleanliness and safety hazards promptly.
Disposed of waste materials in compliance with safety regulations.
Stocked cleaning supplies and ensured availability for team use.
Certified Crew Trainer
Wendys
06.2022 - 01.2023
Created and implemented onboarding program, facilitating smoother transitions for new hires.
Mentored junior employees, fostering improvements in performance, food safety, and customer service.
Coordinated training activities with other departments, addressing issues and concerns to enhance collaboration.
Developed job-specific competencies and performance standards.
Shift Manager
Del Taco
03.2021 - 05.2022
Reduced waste and implemented revenue development strategies to align department with sales and profit targets.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Controlled resources and assets during department activities, ensuring compliance with industry standards and government regulations.
Defined clear targets and objectives, effectively communicating them to team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Shift Supervisor
Wendys
05.2018 - 01.2021
Conducted shift inspections to assess operational activities and implemented timely resolutions for identified concerns.
Resolved employee conflicts, fostering a positive and productive work environment.
Trained new employees and delegated daily tasks and responsibilities.
Conducted performance reviews and provided staff with feedback and guidance.
Addressed customer complaints, providing effective solutions to enhance customer satisfaction.
Completed cash and credit card transactions accurately using POS software.
Documented daily production and materials usage in Software to track data.
Warehouse Worker
Electronic Recycling Solutions
01.2014 - 12.2014
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Navigated large shipments of materials through tight spaces and busy facilities to ensure timely delivery.
Maintained clean, orderly work environment to support safety standards and operational efficiency.
Maintained cleanliness and organization of work area to ensure safety and efficiency.
Operated equipment while observing standard safety procedures.
Assembled pallets and crates for secure transportation of materials.
Sorted materials to separate high-grade materials like copper and brass, enhancing recycling and resource recovery efforts.
Compressed materials into reusable, shippable or movable sizes using balers and other equipment.
Warehouse Associate
Midwest Canvas Corporation
01.2012 - 03.2013
Assembled and packed orders for shipment, ensuring timely delivery to shipping personnel.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Performed inventory control, such as counting, and stocking merchandise.
Maintained clear aisles and safe access for customer traffic by discarding empty boxes and removing obstacles.
Maintained safety protocols while operating near moving machinery in the warehouse.
Consistently lifted materials weighing as much as 50 pounds.
Cleaned and maintained warehouse to uphold compliance with OSHA safety standards.