Matthew D. Hayes
Sneads Ferry,NC
Summary
Clinical Paramedic Captain with over 15 years in emergency medical services and 2 years in leadership. Expertise in prehospital care, field supervision, and clinical training. Improved patient outcomes through evidence-based practices and mentoring. Skilled in multi-agency coordination and critical incident management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Paramedic Captain
Onslow County EMS
Jacksonville, NC
07.2023 - Current
- Promoted to establish a quality assurance and improvement system for clinical performance.
- Developed and implemented clinical performance measurement tools, analyzing data for actionable insights.
- Led agency’s QA/QI program in compliance with North Carolina EMS Performance Improvement Guidelines.
- Conducted peer reviews and internal case audits to identify training needs and minimize variance.
- Collaborated with medical directors and hospital leadership to define key performance indicators.
- Served as liaison with state EMS offices and accrediting bodies for timely reporting.
- Executed post-run audits to ensure clinical quality, billing accuracy, and protocol adherence.
- Created compliance tracking systems, enhancing reporting efficiency and audit preparedness.
EMS Adjunct Instructor (Part-Time)
Coastal Carolina Community College-Jacksonville, NC
Jacksonville, NC
03.2018 - Current
- Instruct EMS students in EMT and Paramedic courses in accordance with North Carolina OEMS and CoAEMSP standards.
- Develop and deliver lectures, lab scenarios, and clinical simulations focused on airway management, trauma assessment, cardiology, and medical emergencies.
- Evaluate student performance through exams, practicals, and peer assessments; provide constructive feedback and mentorship.
- Selected Highlights:
Community Paramedic
Onslow County EMS
Jacksonville, NC
03.2022 - 07.2023
- Collaborated with hospitals, clinics, and social service agencies to coordinate care for high-risk patients.
- Provided crisis intervention in partnership with mental health professionals during behavioral health crises.
- Delivered in-home follow-up care and wellness checks post-discharge to minimize readmissions.
- Developed individualized care plans emphasizing prevention, safety, and quality of life enhancement.
Paramedic- Field Training Officer
Onslow County EMS
Jacksonville, NC
04.2016 - 03.2022
- Supervised and evaluated EMTs and paramedics during field training to ensure protocol compliance.
- Developed tailored training plans based on recruit performance and learning style.
- Completed comprehensive evaluations and progress reports documenting trainee competencies and readiness.
- Contributed to curriculum development for agency’s FTO program and updated training protocols with coordinators.
Firefighter/Paramedic
Indian Beach Fire Department- Salter Path, NC
Salter Path, NC
01.2018 - 01.2019
- Respond to 911 emergency calls including fires, medical emergencies, hazardous materials, and rescue incidents.
- Administer life-saving treatments and transport patients using ALS protocols.
- Serve as lead paramedic on EMS calls, mentoring new medics and ensuring protocol compliance.
- Conduct fire suppression using hose lines, ladders, and ventilation techniques.
Emergency Room Paramedic
Morton Plant Hospital-Clearwater, FL
Clearwater, FL
03.2012 - 04.2016
- Deliver immediate medical care to critically ill and injured patients in a fast-paced ER environment.
- Collaborate with ER physicians, nurses, and trauma teams to stabilize and triage patients.
- Maintain accurate patient charts and documentation in compliance with HIPAA and hospital policies.
- Assisted with resuscitation and emergency room airway procedures.
- Selected Highlights:
Paramedic FTO
Sunstar Paramedics
Largo, FL
02.2010 - 01.2015
- Functioned as a paramedic for an organization that responded to over 90,000 calls a year.
- Supervise and mentor newly hired EMTs and paramedics through field orientation and clinical skills development.
- Assist in training program development and participate in continuing education courses and quality assurance reviews.
- Selected Highlights:
Firefighter/Paramedic
Madeira Beach Fire Department- Madeira Beach, FL
Madeira Beach, FL
04.2011 - 02.2012
- Respond to a full range of emergencies including surf rescues, trauma calls, marine fires, and watercraft incidents.
- Engage in fire suppression, vehicle extrication, and hazardous conditions mitigation when inland response is needed.
- Provide prehospital ALS care and patient stabilization in remote or difficult-access locations.
Account Manager
First Finish Graphics Tampa, FL
Tampa, FL
02.2003 - 01.2010
- Managed end-to-end project lifecycle, including intake, quoting, production, installation, and follow-up.
- Supervised a production and support team of three, assigning tasks and monitoring quality.
- Acted as liaison among clients, designers, and production staff to ensure timely delivery of projects.
- Achieved 30% increase in client retention through proactive communication and on-time delivery.
Education
Bachelor of Science - Emergency and Disaster Management
Western Carolina University
01.2020
Associate of Applied Science - Emergency Medical Services
Lenoir Community College
01.2017
Paramedic (certificate) -
Florida Medical Training Institute
01.2010
Skills
- EMS Compliance Auditing
- Clinical Documentation Review
- HIPAA Privacy & Security
- Internal Investigations & Reporting
- Staff Training & Development
- QA/QI Program Implementation
- Proficient in ePCR Systems (eg, First Watch, ESO)
Certification
- Certified Ambulance Compliance Officer (CACO) – 2024, National Academy of Ambulance Compliance (NAAC)
- Certified Ambulance Documentation Specialist (CADS) – 2024, NAAC
- NAEMT Certified Paramedic Instructor- PHTLS, AHDR, EMS SAFETY, GEMS
- AHA Instructor-ACLS, PALS, BLS
- ICS 100, 200, 300, 400, 700
- Level 1 ALS Instructor, North Carolina Office of EMS (Expected 09/2025)
Timeline
Clinical Paramedic Captain
Onslow County EMS
07.2023 - Current
Community Paramedic
Onslow County EMS
03.2022 - 07.2023
EMS Adjunct Instructor (Part-Time)
Coastal Carolina Community College-Jacksonville, NC
03.2018 - Current
Firefighter/Paramedic
Indian Beach Fire Department- Salter Path, NC
01.2018 - 01.2019
Paramedic- Field Training Officer
Onslow County EMS
04.2016 - 03.2022
Emergency Room Paramedic
Morton Plant Hospital-Clearwater, FL
03.2012 - 04.2016
Firefighter/Paramedic
Madeira Beach Fire Department- Madeira Beach, FL
04.2011 - 02.2012
Paramedic FTO
Sunstar Paramedics
02.2010 - 01.2015
Account Manager
First Finish Graphics Tampa, FL
02.2003 - 01.2010
Bachelor of Science - Emergency and Disaster Management
Western Carolina University
Associate of Applied Science - Emergency Medical Services
Lenoir Community College
Paramedic (certificate) -
Florida Medical Training Institute
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