Matthew Dick
Banning,CA
Summary
Dynamic sales professional with proven expertise in cash register operations and complaint resolution at CVS Pharmacy. Recognized for enhancing customer satisfaction through effective relationship building and suggestive selling. Adept at merchandising and inventory control, consistently driving repeat business and achieving sales targets through exceptional service and product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Clerk/Customer Service
CVS Pharmacy
01.2022 - 10.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Stocked shelves and organized merchandise, maintaining store appearance and inventory levels.
- Provided support during promotions and sales events, driving increased customer engagement.
- Developed familiarity with store policies and procedures, contributing to a safe shopping environment.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
- Trained new employees on operational procedures and best practices, promoting team effectiveness.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Deli Clerk
Vons Grocery Store
01.2019 - 01.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Stocked shelves and organized merchandise, maintaining store appearance and inventory levels.
- Provided support during promotions and sales events, driving increased customer engagement.
- Developed familiarity with store policies and procedures, contributing to a safe shopping environment.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
- Trained new employees on operational procedures and best practices, promoting team effectiveness.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Barbering
Ventura Barber College
Ventura, CA09.2016
Cosmetology
Newbury School Of Beaury
Granada Hills, CA12.2013
High School Diploma - General Studies
Sylmar High School
Sylmar, CA06.2005
Skills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Complaint resolution
- Product knowledge
- Cash handling
- Relationship building
- Merchandising
- Accurate money handling
- Merchandising ability
- Suggestive selling
- Product merchandising
- Inventory control
- Staff education and training
Certification
Licenses from California State Board of Cosmetology and Barbering
Timeline
Sales Clerk/Customer Service
CVS Pharmacy
01.2022 - 10.2025
Deli Clerk
Vons Grocery Store
01.2019 - 01.2024
Barbering
Ventura Barber College
Cosmetology
Newbury School Of Beaury
High School Diploma - General Studies
Sylmar High School