Matthew Dickerman
Clermont,FL
Summary
Outgoing pharmaceutical/healthcare sales professional with proven ability to build and sustain relationships with clinicians and practice staffs. Skilled at educating physicians and patients; securing referrals and commitments; delivering exceptional service. Respected leader with high attention to detail and customer focus-loyal, dependable and devoted to excellence. Background includes interactions with clinical staff in practices, clinics and assisted living facilities.
Overview
17
17
years of professional experience
Work History
Sales Specialist
NOVARTIS PHARMACEUTICALS
01.2022 - Current
- Promote cardiovascular pharmaceuticals to primary care physicians in greater Orlando market-Entresto (primary Rx) and Leqvio (Buy & Bill)
- Partner with Field Reimbursement Manager and peers to support Leqvio launch; develop and execute business plans to grow territory volume and market share
- Opened 5 Leqvio Buy & Bill accounts within 2 months of gaining J-Code reimbursement
- Trending at 43/86 in Entresto TRx market share/growth in 1st trimester of 2023; at 117/237 for Leqvio
- Improved rank from 113/177 to 38/177 (Top 21%) in 1 year
- Grew territory's Entresto TRx market share from 15% to 32% within 1 year, while solo during 1st 8 months; in field 03.22
- Achieved highest call average on Tampa Team, at 9 per day
- Finished 3/38 in training based on disease state and product knowledge test scores
Area Manager
INSTACARE MEDICAL SUPPLIES LLC
12.2020 - 12.2021
- Called on Urologists in West Palm Beach/Tampa area to promote urological product home delivery services, primarily catheters
- Presented 12+ manufacturers' product lines and company's differentiating high-touch, customer service
- Organized and held events to drive referrals from physicians and staff
- Gained access to ~10 accounts; secured orders from ~50%
Customer Service/Sales Associate
GUITAR CENTER
09.2017 - 12.2020
- Greeted and assisted customers via phone and in-person with purchases, repairs and other needs; ensured novice and experienced clients were fully equipped
- Sold and rented wide array of instruments, speakers, ancillary equipment, as well as insurance, financial products and, lesson services to customers
- Checked online inventories; sourced and/or placed orders for out-of-stock items for clients
- Merchandised and displayed products; ensured store was organized and visually appealing
- Drove customer visits by consistently selling the Club Card, a discount card; delivered 30%+ insurance sign-ups
Management Trainee
ENTERPRISE RENTAL CAR
09.2016 - 09.2017
- Developed new business, served customers, learned P&L, vendor and employee relations in rotational role, including high-traffic sites, such as Palm Beach International Airport, Okeechobee and Lake Worth Rd offices
- Contributed to multiple months of ~92% customer satisfaction scores and site recognition vs
- Goal of 85%
Business Development Lead/Manager
"MATT AND THE PAPAS" MUSICAL ENSEMBLE
09.2007 - 04.2017
- Established new business and led group at senior assisted living homes in South Florida
- Created musical arrangements
- Collaborated with recreational directors to negotiate terms and scheduling for various engagements
- Grew clientele from 2 pro bono institutions to 12 paying clients-negotiated value of music therapy for senior citizens, combining sound business sense with passion for music and serving the elderly
- Recognized for, "playing songs and conducting sing-alongs that bring back joy and many heartfelt memories that enhanced their well-being."
- Received numerous accolades for performance excellence
Intern
PROJECT HELP
09.2015 - 12.2015
- Counseled diverse callers on Crisis Hotline for clientele ranging from 30-70 years of age and all socio-economic settings
- Received praise for handling call from severely depressed person
- Empathized and utilized scripted materials, staying with the client until he had returned to a positive future outlook
Home Healthcare Provider
SOLE PROPRIETOR
09.2014 - 05.2015
- Provided in-home healthcare and companionship for elderly kidney dialysis patient; transported to appointments and handled a variety of client requests; dispensed medications according to plan and provided emotional support
- Transported and accompanied client weekly to kidney dialysis center; managed appointment schedule
- Employed communication skills in dealing with patient, physicians and staff-sharing love of engagement with people and face-to-face interaction
Night Manager
YOUFIT HEALTH CLUB
05.2013 - 08.2013
- Managed 5-member staff, set work schedules and oversaw customer service, sales and facility operations
- Provided appropriate membership and Club information for all inquiries
- Resolved client disputes using tact and problem-solving skills, while ensuring adherence to club rules
- Trusted with store keys and alarm codes as well as full closing accountability with zero issues
- Grew client base by ~75 new members; explained contract terms in clear, concise language to staff and customers
- Served on-call for district/regional management-participated in inspections; consulted on summary progress; accurately maintained leader's Daily Sales Log; tracked attendance and member scanning
Sales Associate
PANERA BREAD
08.2009 - 04.2011
- Performed varied jobs in Front & Back of House; served as "go to" person for training and questions for ~9 staff
- Maintained near-perfect attendance on revolving schedule
- Consistently ensured excellent customer satisfaction
- Trained and mentored ~10 employees in 3 area stores to support high-turnover environment
Education
Bachelor of Arts (B.A.) - Psychology
FLORIDA GULF COAST UNIVERSITY
Fort Myers, FL12.2015
Associate of Arts Degree (A.A.) - Music
PALM BEACH STATE COLLEGE
Lake Worth, FL05.2012
Skills
- Sales Presentations
- Pharmaceutical Sales
- Product Launch
- Territory Management
- Strong Work Ethic
- Analytical & Detail Oriented
- Business Plans
- Collaboration
- Technically Savvy
- Buy & Bill
Community Service
- Raised ~$50K, spearheading >50 carwashes in 4 years-donated proceeds to various homeless shelters.
- Established fundraising initiatives and food drive services, such as gaining approval to obtain left-overs from Panera restaurants and donate them to multiple shelters serving 50-100 homeless persons per day.
- Supervised and mentored ~60 troubled youths at Boys & Girls Clubs of America.
Timeline
Sales Specialist
NOVARTIS PHARMACEUTICALS
01.2022 - Current
Area Manager
INSTACARE MEDICAL SUPPLIES LLC
12.2020 - 12.2021
Customer Service/Sales Associate
GUITAR CENTER
09.2017 - 12.2020
Management Trainee
ENTERPRISE RENTAL CAR
09.2016 - 09.2017
Intern
PROJECT HELP
09.2015 - 12.2015
Home Healthcare Provider
SOLE PROPRIETOR
09.2014 - 05.2015
Night Manager
YOUFIT HEALTH CLUB
05.2013 - 08.2013
Sales Associate
PANERA BREAD
08.2009 - 04.2011
Business Development Lead/Manager
"MATT AND THE PAPAS" MUSICAL ENSEMBLE
09.2007 - 04.2017
Associate of Arts Degree (A.A.) - Music
PALM BEACH STATE COLLEGE
Bachelor of Arts (B.A.) - Psychology
FLORIDA GULF COAST UNIVERSITY
Similar Profiles
Jenny Wickline, RN, BSNJenny Wickline, RN, BSN
Executive Territory Account Manager at Novartis PharmaceuticalsExecutive Territory Account Manager at Novartis Pharmaceuticals
Adrienne PowerAdrienne Power
Specialty Sales Consultant – Immunology at Novartis Pharmaceuticals IncSpecialty Sales Consultant – Immunology at Novartis Pharmaceuticals Inc
Samantha WillsSamantha Wills
Territory Account Specialist at Novartis PharmaceuticalsTerritory Account Specialist at Novartis Pharmaceuticals