MATTHEW DICKERSON

• Communicated closely with over 100 clients to determine music styles best suited for wedding, bar mitzvah, fundraiser, or other events.

• Responded to building emergencies and managed repairs.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Investigated problems and determined appropriate remedies.
• Accounted for building usage and organizational needs when planning maintenance activities.
• Maintained 100% of inventory and ordered supplies to keep facility resources readily available.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.

Maintained a high standard of cleanliness and safety for the school.

• Adhered to all timelines to meet quality assurance targets.

• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Monitored and ordered supplies and materials to keep office well stocked.
• Offered technical support and troubleshot issues to enhance office productivity.
• Coordinated arrival and departure of students using school buses
• Maintained lower school attendance records
• Worked closely with Head of Lower School to provide effective assistance for specific aspects of business operations.

• Administered assessments to identify clients' needs and establish treatment plans.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Collaborated with other professionals to plan and coordinate care for clients.
• Developed rehabilitation plans that fit clients’ aptitudes, physical ability, education levels and career goals
• Conducted both group therapy and anger management therapy sessions.
• Documented client progress and activities in accordance with agency policies and procedures.

• Counseled young men of color in Middle and High School through both individual and group counseling sessions
• Counseled individuals, groups and families to help them understand problems, define goals and develop realistic action plans
• Collected information about individuals using case histories, interviews, observational techniques and other assessment methods
• Analyzed data such as interview notes, test results, and reference manuals to identify symptoms and to diagnose nature of clients’ problems
• Informed clients of internal and external resources available to them.

• Monitored and maintained building security and safety
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Clean floors and carpets by stripping, waxing, buffing and vacuuming.