Matthew Dickerson
Nashville,TN
Summary
Dynamic professional with a proven track record of driving operational excellence and significantly enhancing guest satisfaction. Skilled in fostering team collaboration and inspiring staff to meet and exceed goals while expertly adapting to ever-changing demands. Expertise in inventory management, comprehensive staff training, exceptional customer service, and meticulous financial oversight. Renowned for unwavering reliability, sharp problem-solving abilities, and a steadfast commitment to upholding the highest quality standards.
Overview
10
10
years of professional experience
Work History
Manager
Halls Chophouse
09.2024 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Managed covers from 300-700 per night.
- Carefully interviewed, selected, trained, and supervised staff.
- Coordinated all pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Senior Manager
P.F. Chang's Bistro
04.2023 - 09.2024
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased guest satisfaction with timely catering deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Associate Manager
Cracker Barrel Old County Store
09.2020 - 03.2023
- Promoted positive atmosphere and went above and beyond to guarantee each Guest received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Created fun team-building activities to engage staff in up-selling to meet revenue targets
- Controlled labor costs by streamlining workflows based on expected demands.
- Maintained compliance with health code and sanitation requirements.
- Met strict quality standards, continuously monitoring food handling and safety.
Employee Training Coordinator
Cracker Barrel Old Coutry Store
05.2016 - 09.2020
- Evaluated employee training progress and assessed the need for supplemental training or certifications.
- Coordinated and scheduled training classes.
- Analyzed employee performance to identify training requirements and develop
- Onboarded new hires effectively through orientations and comprehensive training
Customer Service Representative
Hopkinsville Convention & Visitors Bureau
05.2015 - 05.2018
- Promoted events through targeted social media campaigns, brand ambassador partnerships, and email newsletters.
- Anticipated needs and resolved problems to keep customers happy.
- Mail brochures of current events to local hotels.
Education
BBA - Human Resources Management
Strayer University
Washington, DC05-2026
Associates In Science -
Hopkinsville Community College
Hopkinsville, KY05.2019
Skills
- Employee training
- Employee onboarding
- Skilled in organizing schedules
- Optimized resource allocation
- Workforce development initiatives
- Continuous process evaluation
- Service excellence
- Analytical problem-solving
- Employee training
- Conflict resolution
- Strong organizational abilities
Timeline
Manager
Halls Chophouse
09.2024 - Current
Senior Manager
P.F. Chang's Bistro
04.2023 - 09.2024
Associate Manager
Cracker Barrel Old County Store
09.2020 - 03.2023
Employee Training Coordinator
Cracker Barrel Old Coutry Store
05.2016 - 09.2020
Customer Service Representative
Hopkinsville Convention & Visitors Bureau
05.2015 - 05.2018
BBA - Human Resources Management
Strayer University
Associates In Science -
Hopkinsville Community College
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