Matthew Dickinson
Healthcare Professional
Ripon,CA
Summary
Dedicated Healthcare professional with extensive experience at Stanford Healthcare, excelling in crisis management and threat assessment. Proven ability to maintain safety and security while delivering superior patient care. Skilled in verbal de-escalation, report writing and investigation documentation, ensuring a secure environment for all patients, staff, and visitors. Committed to fostering positive relationships with the public and colleagues.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Security Officer Psychiatry
Stanford Healthcare
Palo Alto, California
06.2017 - Current
- Prevented potentially violent situations from happening using superior verbal de-escalation skills.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for patients, employees and visitors through continuous risk assessment and threat analysis.
- Greeted patients, staff and visitors professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Transportation Security Officer
Covenant Aviation Security, TSA
San Francisco, California
02.2011 - 06.2017
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Education
Some College (No Degree) - Nursing Science
Modesto Junior College
Modesto, CA 05.2023 - Current
Skills
Superior customer service
Verbal Deescalation
Crisis Management
Investigation documentation
Threat management
Report writing
Accomplishments
Successfully pioneered and defined the framework for a brand-new Psychiatry Security Officer role, being the first of four individuals to hold this position. Led the strategic rollout, establishing key processes, responsibilities, and benchmarks that paved the way for others to seamlessly step into and excel in this role. Demonstrated leadership and vision by setting a precedent for the department's success and fostering a culture of safety and professionalism.
Certification
Basic Life Support (BLS) Provider
Timeline
Basic Life Support (BLS) Provider
03-2025
Crisis Prevention Institute (CPI) Certification
01-2025
BSIS Guard Card
08-2023
Some College (No Degree) - Nursing Science
Modesto Junior College
05.2023 - Current
Security Officer Psychiatry
Stanford Healthcare
06.2017 - Current
Transportation Security Officer
Covenant Aviation Security, TSA
02.2011 - 06.2017
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