Matthew DiCristina
New York,NY
Summary
Results-driven Area General Manager known for exceptional productivity and efficient task completion. Specialize in property management, team leadership, operational excellence, and project management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion across multiple locations. Committed to leveraging these skills to drive success and achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Area General Manager
Industrious
New York
09.2023 - Current
- Analyze monthly and annual profit and loss statements for each property to identify revenue trends and pinpoint opportunities for growth.
- Collaborate with the facilities team to manage and coordinate repairs across the property network, utilizing both Capex and Opex budgets for necessary upgrades.
- Develop and manage individualized property budgets to drive margin growth throughout the portfolio.
- Partner with the regional sales manager and area sales leaders to enhance performance and achieve key quarterly sales goals.
- Lead downtown NYC locations with a focus on improving operational performance and fostering a positive work culture.
- Oversee the recruitment, hiring, and training of new Member Experience Managers, as needed, ensuring team effectiveness.
- Provide real-time feedback and coaching to staff to maintain high accountability and performance standards within the properties.
- Ensure exceptional hospitality across all locations, responding promptly to member feedback, and maintaining high Net Promoter Score (NPS) results.
- Audit each property for adherence to compliance with regulatory standards, including maintaining food handling guidelines at all properties.
- Deliver monthly financial performance reports for each property to senior leadership.
- Organize and promote events at properties to drive additional revenue streams and foster partnerships, which includes successfully launching new locations.
Regional Director
New York Sports Club
New York
09.2022 - 09.2023
- Communicated effectively with senior leadership, including the CEO, vice presidents, and market directors, to provide targeted feedback aligned with the organization's business needs.
- Developed both existing and emerging leaders to deliver exceptional service and maintain top-quality facilities.
- Analyzed revenue metrics to ensure alignment with the organization's financial goals, identifying opportunities for positive business impact.
- Enhanced regional sales through a strategic approach aimed at achieving monthly and yearly revenue targets.
- Implemented new Standard Operating Procedures (SOPs) to optimize club operations.
- Coordinated with internal and external technicians to identify and complete facility repairs and improvements.
- Demonstrated consistent leadership to set a standard for all club staff.
- Delivered a high level of member service while resolving issues in line with company expectations.
Regional Manager
Gopuff
New York
05.2021 - 08.2022
- Managed 10 warehouse properties across New York, addressing staffing vacancies efficiently while ensuring a safe, clean, and strategically operated region.
- Played a key role in launching a new market in NYC in June 2021.
- Oversaw the development of 10 new MFC site projects, from initial construction to full operational status.
- Monitored building operations to maintain high levels of customer satisfaction.
- Led a team of managers in implementing new company SOPs, providing impactful guidance and coaching.
- Managed all regional construction projects for site improvements and necessary repairs.
- Conducted interviews, onboarding, and training for new managers to uphold the highest standards at each location.
- Selected to reset the Upstate NY region during the transition for a new Regional Manager.
- Analyzed daily data and reported metrics related to the operations of each warehouse in the region.
District Manager
LAFitness
Massachusetts, New Jersey, New York
11.2017 - 04.2021
- - Managed a team of 20 managers and 6 facility managers across 20 locations in the Northeast.
- Identified facility issues throughout the region by visiting all locations and hiring licensed contractors for HVAC, electrical repairs, plumbing, fire alarm maintenance, and roofing.
- Analyzed daily metrics for the district and provided targeted coaching to Operations Managers for rapid improvements.
- Recruited and developed new managers through direct sourcing, interviewing, onboarding, and coaching, ensuring alignment with company values.
- Collaborated closely with VPs and Regional VPs to implement new sales strategies aimed at recapturing lost membership due to COVID-19 shutdowns.
Education
Bachelors Degree - Business Administration
Farmingdale State College
Skills
- Operations Management
- Talent Acquisition
- Business Development
- Customer Service Management
- Property Management
- Project Management
- KPI Tracking
Timeline
Area General Manager
Industrious
09.2023 - Current
Regional Director
New York Sports Club
09.2022 - 09.2023
Regional Manager
Gopuff
05.2021 - 08.2022
District Manager
LAFitness
11.2017 - 04.2021
Bachelors Degree - Business Administration
Farmingdale State College
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