Matthew Dill
New Lebanon,OH
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments as proven by our facility being named station of the year while I managed the unload. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Dispatch Assistant
Dayton Freight Lines
Huber Heights, OH
08.2025 - Current
- Coordinated daily dispatch operations to ensure timely delivery of freight.
- Assisted in tracking shipments using company-specific software and tools.
- Communicated effectively with drivers and customers to resolve operational efficiency and reducing delays.
- Effectively communicated between Transportation department and station to ensure Transportation’s plan went in to effect.
- Resolved problems that occurred between billing and freight at the station ensuring freight could be moved properly.
Lead Sales Associate
Up And Running In Dayton
Dayton, OH
12.2022 - Current
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Checked store shelves and restocked products from inventory in back room.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Shared product knowledge to suggest merchandise and services to customers.
Operations Supervisor
FedEx
Miamisburg, Ohio
12.2023 - 03.2025
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed the heaviest van line and cut down misloads and missed scans by 25%.
- Trained new employees on proper job functions and company policies and procedures.
- Raised the retention rate on the van line and was able to keep a robust staff.
- Head of the Safety Committee.
- Capable of conducting new hire onboarding and training.
Warehouse Associate
DHL Supply Chain
Union , OH
11.2022 - 12.2022
- Operated stand up and sit down forklifts to move pallets of product to its proper location.
- Used pallet jacks to move items to and from warehouse locations.
Operations Manager
FedEx Ground
Miamisburg, OH
03.2019 - 11.2022
- Responsible for managing the unload which entailed assuring that 25,000 to 30,000 packages were unloaded everyday.
- Responsible for 25 to 30 package handlers. Had to make sure the package handlers were directed to the proper area and able to complete their assigned task efficiently and safely.
Package Handler Trainer
FedEx Ground
Miamisburg, OH
06.2018 - 03.2019
- Trained new employees regarding warehouse procedures and standards.
- Trained new employees on the proper way to load vans using the lip load technique and the sequence numbers.
Night Custodian
Trinity Lutheran Church
Brookville, OH
09.2016 - 08.2018
- Performed landscaping tasks and removed litter to maintain grounds.
- Moved equipment and furniture to thoroughly clean space.
- Checked and stocked inventory throughout facility to meet expected demands.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
Education
Bachelor of Arts - History
Ohio University
Athens, OH05.2011
Skills
- Team Collaboration
- Loading and Unloading
- Physical Strength and Stamina
- Forklift Certified
- First Aid Certification
- Operations Monitoring
- Microsoft Office
- Relationship Building
- Attention to Detail
- Staff Training and Development
- Workforce Training
- Performance Monitoring
- Team Leadership
- Workflow Optimization
Timeline
Dispatch Assistant
Dayton Freight Lines
08.2025 - Current
Operations Supervisor
FedEx
12.2023 - 03.2025
Lead Sales Associate
Up And Running In Dayton
12.2022 - Current
Warehouse Associate
DHL Supply Chain
11.2022 - 12.2022
Operations Manager
FedEx Ground
03.2019 - 11.2022
Package Handler Trainer
FedEx Ground
06.2018 - 03.2019
Night Custodian
Trinity Lutheran Church
09.2016 - 08.2018
Bachelor of Arts - History
Ohio University