Matthew Dinyer
Ashland,MO
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Sherwin-Williams Floor Coverings
2023.04 - Current
- Oversee inventory control, procurement, and distribution processes for floor covering products.
- Collaborate with suppliers to ensure timely and cost-effective sourcing of materials.
- Implement strategies to optimize supply chain efficiency and minimize costs.
- Lead and inspire a team of operations professionals, fostering a culture of excellence and teamwork.
- Provide guidance and direction to achieve operational goals and objectives.
- Conduct regular performance evaluations and implement training programs for continuous improvement.
- Identify opportunities for process improvement and implement streamlined operational procedures.
- Collaborate with cross-functional teams to enhance overall operational efficiency.
- Implement and maintain best practices in warehouse and distribution operations.
- Ensure compliance with health and safety regulations in all operational activities.
- Implement safety protocols and conduct regular training sessions to promote a safe working environment.
- Collaborate with customer service teams to meet customer expectations for order fulfillment and delivery.
- Address customer inquiries and concerns related to operations, ensuring a high level of customer satisfaction.
- Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
- Identify opportunities for cost savings without compromising operational efficiency.
Assistant Branch Manager
Negwer Materials
2021.05 - 2023.02
- Managing all daily operations, sales, and customer service of Columbia Missouri location
- A high level of interaction with contractors and individual customers
- As well as fielding contractor and customer calls, counter sales and site visits
- Responsible for the highest level of customer service.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Trained and developed new team members in alignment with branch service standards and objectives.
Distribution Center Operations Manager
Plumb Supply
2019.11 - 2021.05
- Support shipping, receiving, and deliveries of 18 branches throughout Missouri and Kansas
- Control each aspect of budget and expense control
- Providing cohesive customer service by communication with sales team and branch sales managers and vendors to ensure timely support
- Oversee distribution fundamentals to maintain asset integrity and adherence to corporate policies
- Ensure the allocation of resources to optimize distribution productivity
- Review changes in distribution philosophies to increase operational efficiencies and strive for continuous improvement, while planning strategically for the future of the business
- Ensure the operation embraces maximum customer service to our sales teams and local contractors
- Manage work schedules, develop work force planning, recruitment, and staffing.
- Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
- Reduced operating costs through effective resource allocation and scheduling.
- Enhanced order accuracy with thorough employee training on picking and packing procedures.
Warehouse Manager - Shipping, Warehouse, and Receiving
Ferguson
2017.03 - 2019.11
- Maintain and develop a productive warehouse by hiring, training and providing professional development for all its associates
- Supervise and coordinate unloading and stocking of inbound shipments and the picking and shipping of outbound orders, ensuring accuracy and timeliness with both product and paperwork
- Ensure warehouse space is utilized effectively and kept clean and orderly
- Ensure integrity of inventory and confirm that cycle counts are completed daily
- Maintain security of warehouse and safety of all associates and equipment, reporting any accidents and conveying any issues to branch management.
Manager
Scholastic National Service Organization
2012.03 - 2017.04
- Quality Assurance Supervisor - April 2014 - April 2017
- WMS Fulfillment Manager - October 2013 - March 2014
- Packaging Planning Supervisor - January 2013 - October 2013
- Operations Supervisor for Reading Clubs and Packaging - March 2012 - January 2013.
- Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
- Streamlined operations by implementing efficient management strategies and workflow processes.
- Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
- Led project teams successfully from inception to completion within the given timeframes and budgets.
- Optimized resource allocation to maximize operational effectiveness without compromising quality standards or customer satisfaction levels.
- Identified areas of risk mitigation through regular audits leading to enhanced corporate compliance.
- Oversaw training and onboarding process for all newly hired employees.
Receiving Team Leader (2nd Job)
Bass Pro Shops
2011.12 - 2016.12
- Enhanced warehouse efficiency by streamlining receiving processes and implementing inventory management systems.
- Reduced order discrepancies by closely monitoring shipment documentation and addressing any inconsistencies with suppliers.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of the warehouse.
- Strengthened team performance through consistent coaching, feedback, and professional development opportunities for staff members.
- Ensured accurate record-keeping by utilizing barcode scanning technology to track incoming shipments.
Regional Installation Manager
Dish Network Corp
2006.10 - 2011.10
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Communicated effectively with stakeholders, maintaining transparency throughout the project lifecycle.
- Devised innovative solutions for complex installation challenges, resulting in successful project outcomes.
- Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
Education
Associate of Arts - Business Management
University of Missouri
Columbia, MOSkills
- Project Manager
- Report Preparation
- Written Correspondence
- Customer Service
- Business Sense & Strategies
- General Office Skills
- Expert Multi-Tasker
- Goal Oriented
- Computer Savvy
- Scheduling
- Results Driven
- Strong Drive for Success
- Audit Preparation
- Banking
- Account Retention
- Customer Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Sherwin-Williams Floor Coverings
2023.04 - Current
Assistant Branch Manager
Negwer Materials
2021.05 - 2023.02
Distribution Center Operations Manager
Plumb Supply
2019.11 - 2021.05
Warehouse Manager - Shipping, Warehouse, and Receiving
Ferguson
2017.03 - 2019.11
Manager
Scholastic National Service Organization
2012.03 - 2017.04
Receiving Team Leader (2nd Job)
Bass Pro Shops
2011.12 - 2016.12
Regional Installation Manager
Dish Network Corp
2006.10 - 2011.10
Associate of Arts - Business Management
University of Missouri
Professional Experience
Developed contract negotiations and led project management, Created national training guide for technician use in the field, Rapidly learned and mastered various computer programs, including AS400 in book clubs and in packaging, Conducted Bi-Weekly group training sessions on installation techniques, safety, new equipment, and software, Authored professional correspondence to peers, upper management, and VP's, Contracted numerous negotiations with customers and subcontractors, Prepared complex reports for upper management within the organization while ensuring full compliance with company requirements and tight deadlines, Oversee field and office operations and provide impeccable customer service:, Created quality control functions to ensure product quality and customer satisfaction, Handled in-house service calls for warranty issues, 2010 chairman's award - Dish Network, Developed and implemented strategic growth plan for Dish Network (Columbia, MO office), Launched a recruiting plan that built office from 8 employees to over 60 in first 2 years with minimal overhead, Created special promotions, wrote and designed print and outdoor advertising, and coordinated all media buying, Managed recruiting, hiring, and training needs of installation and office staff while providing daily leadership to employees within office, Implemented recycling programs and waste management solutions, saving approximately $30,000/year, Managed all aspects of day-to-day operations as a multi-site manager, Supervised 15+ field managers and over 120 field technicians, Responsible for installation operations throughout southern and mid-Missouri, Regulated dispatch, administration, invoicing, and warehouse and installation operations, Leadership emphasis on efficiency, safety, and profitability, Directed and maintained a fleet of 80 commercial vehicles, Managed facility rental and maintenance, Established programs encouraging safety in the workplace and new policies and procedures to benefit office efficiency, Supported new business opportunities and strategies
Activities
Registered Basketball and Football Official - 2004 - 2016 - Missouri State High School Activities Association - Columbia, MO
I am an active outdoorsman, I enjoy hunting, fishing, boating, hiking, golf and much pretty anything outdoors!
Willing to relocate to Alabama or Florida
I have been visiting Southern Alabama and Florida for the past 20+ years and would like to move there permanently. I am willing to discuss other locations as well.
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