Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Dominique

Summary

Digital Technology Professional with over a decade of expertise servicing the Toronto and New Orleans markets. Highly experienced in technical support, coding, media editing, article writing, and customer service. Skilled in device repair, installation, computer programs (Microsoft Office, Adobe Suite, Mobile and Desktop OS), client communication, and digital media services. Extensive experience with forklift operation, warehouse operations, and WMS software services.

Overview

8
8
years of professional experience

Work History

Technician

CVS
01.2024 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.

Forklift Operator

Performance Food Group, PFG
05.2024 - 11.2024
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.

Repair and Installation Agent

Geek Squad
07.2021 - 05.2024
  • Installed various tech devices including Desktop Computers, Laptops, Tablets, TVs, Sound Systems, and Smart Surveillance systems
  • Developed strong communication with clients
  • Operated company delivery vehicle while servicing a wide area of southeast Louisiana.
  • Worked as a team with other agents in the area to ensure everyone stayed on schedule
  • Went into customers' homes to diagnose and repair their devices.
  • Offered technical support to clients over phone calls and online chat.

Inventory System Manager

Martin Brower
05.2017 - 07.2021
  • Worked over a team to unload all incoming freight from trucks and rail.
  • Verified product quality and accurately scanned incoming freight into warehouse computer software.
  • Utilized computer inventory system to ensure accuracy and carry out regular inventory audits.

Education

Associate Media Arts - Digital Media

Sheridan College
Oakville, Ontario, Canada
04.2015

Skills

  • Computer skills
  • Customer service
  • Organization and time management
  • Problem-solving
  • Quality assurance
  • MS office
  • Data entry
  • Analytical and critical thinking
  • Help desk assistance
  • Issue diagnosis and resolution
  • Inventory staging
  • Warehousing

Timeline

Forklift Operator

Performance Food Group, PFG
05.2024 - 11.2024

Technician

CVS
01.2024 - Current

Repair and Installation Agent

Geek Squad
07.2021 - 05.2024

Inventory System Manager

Martin Brower
05.2017 - 07.2021

Associate Media Arts - Digital Media

Sheridan College

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