Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Matthew Donahue

Oviedo

Summary

Sales professional with a solid background in managing high-performing sales teams and driving revenue growth. Recognized for strong focus on team collaboration and delivering results. Developed reliable and adaptable approach to changing market demands. Expertise in strategic planning, client relationship management, and sales strategy development ensures success and growth in competitive environments. Extensive experience in creating comprehensive training programs aligned with organizational goals, utilizing strategic planning to ensure training effectiveness and employee development. Knowledge of leadership and communication essential for fostering a productive learning environment. Strong background in strategic planning, team leadership, and operational excellence. Forward-thinking approach to drive business growth and streamline processes. Proven track record of fostering collaborative environments and achieving measurable results.

Overview

20
20
years of professional experience

Work History

Personal Holiday Planner

Carnival Cruise Lines
10.2023 - Current
  • Streamlined booking processes for efficiency, reducing errors and improving customer satisfaction rates.
  • Contributed to a positive work environment by supporting colleagues in their efforts to meet individual sales goals while fostering collaboration within the team.
  • Stayed up-to-date on industry trends, enabling the provision of informed advice to potential travelers.
  • Expanded client base through targeted marketing initiatives such as email campaigns, social media engagement, and networking events.
  • Assisted management in identifying areas for improvement within internal processes, leading to increased productivity levels among team members as well as greater overall company success rates in achieving objectives related directly back onto each associ
  • Maximized sales opportunities through effective cross-selling and upselling techniques during client interactions.
  • Managed high-volume bookings with accuracy while maintaining a strong attention to detail.
  • Contributed to the development of sales strategies, resulting in increased market share and improved overall company performance.

General Manager

Stumpy's Hatchet House Orlando
09.2018 - 09.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Parking Attendant/ Trainer/ coordinator

Walt Disney Parks and Resorts
03.2017 - 01.2019
  • I'm responsible for assuring the safety of guest and fellow cast
  • Having the operation maintain a level of efficiency that is required for operational demands
  • Drive vehicles in a safe manor
  • On the training side make sure our operation guide is followed and explained to new cast assuring their comprehension of the duties of the role
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.

Fulfillment Coordinator

EBG
02.2016 - 01.2017
  • Fulfill orders received from customers with physical and digital ticket content
  • Make deliveries to guests at hotels we service
  • Resolve issues for other members of staff and customers pertaining to ticket media
  • Facilitate training on fulfillment and shipping procedures
  • Handle cash intake and deposit for daily sales in lobby
  • Streamlined communication between departments by creating standardized templates for reporting updates on order status changes or delays.
  • Assisted colleagues with their workload during peak seasons by taking on additional client accounts as needed.
  • Organized group travel arrangements for special events or corporate functions, streamlining logistics and ensuring smooth operations throughout the trip.
  • Kept detailed records of all client transactions and communications for accurate tracking and reporting purposes.
  • Maintained strong relationships with vendors and suppliers to ensure optimal service quality for clients at all times.
  • Provided expert recommendations for local dining options, attractions, or entertainment based on personal experiences or reviews from other travelers.
  • Developed customized itineraries based on client interests and budget constraints, maximizing enjoyment while minimizing costs.
  • Utilized CRM tools effectively to track account activity, ensure data accuracy, and maximize efficiency in managing client relationships.
  • Conducted regular business reviews with clients to assess performance metrics and develop action plans for continuous improvement.
  • Collaborated with cross-functional teams to deliver seamless client service and drive business growth.

Customer Care Agent

EBG
10.2015 - 02.2016
  • Efficiently access critical account data and service-related information to effectively service customers
  • Assist customers by phone with product and aid agents with problems regarding customer care/system errors
  • Inbound Call Talking, Order Taking Customer Care Agent Work Assisting Customer with Explanation of orders and bill payment & Collections
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Reduced response times by implementing effective organizational strategies in managing inquiries.

Server, Certified Trainer

Not Your Average Joe's
10.2012 - 09.2015
  • Consistently provided professional, friendly and engaging service
  • Skillfully promoted items on beverage lists and restaurant specials
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Resolved guest complaints quickly and efficiently
  • Received frequent customer compliments for going above and beyond normal duties
  • Assisted co-workers whenever possible
  • Certified trainer for the corporation
  • Trained new staff members in the areas of serving, hosting, Togo and Computer system
  • Trained new management on corporate operations
  • Also trained new managers for the company on floor service
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Reduced onboarding time for new hires through the development of effective orientation modules.
  • Conducted orientation sessions and organized on-the-job training for new hires.

Sales Manager and Warehouse Manager

E.M. Adams co
06.2005 - 06.2012
  • Steadily advanced with company from Sales Representative to Hospital/Field Sales Representative
  • Made sales to large hospital groups
  • Trained customers and hospital staff on new products
  • Maintained relationships with customers
  • Managed inventory
  • Ensure proper production of products
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Education

Culinary Arts - Entrepreneurship

Johnson & Wales University
Providence, RI
01.2006

High School Diploma -

John Carroll Catholic High School
Ft. Pierce, FL
05-2004

Skills

  • Proficient in Microsoft Office
  • Professional Development
  • Service Excellence
  • Sales
  • Logistics
  • Inventory Management
  • Guest Relations Experience
  • Production Management
  • Food Handling
  • Culinary Experience
  • Upselling
  • Profit & Loss
  • Kitchen Management Experience
  • Restaurant Experience
  • Sales Management
  • Human Resources
  • Event Planning
  • Banquet Experience
  • Negotiation
  • Leadership
  • Cooking
  • Payroll
  • Restaurant Management
  • Kitchen Experience
  • Merchandising
  • Microsoft Word
  • Guest Services
  • Management
  • Purchasing
  • Quality Assurance
  • Recruiting
  • Business Development
  • Office Management
  • Events Management
  • Pricing
  • Retail Sales
  • Project management
  • Leadership and team building
  • Strong customer service
  • Mentoring
  • Warehouse operations
  • Call center experience
  • Strong work ethic
  • Sales team training
  • Inventory and stocking
  • Data management
  • Problem resolution
  • Team player attitude
  • Logistics planning
  • Exceptional customer service
  • Coaching techniques
  • Goals and performance
  • Delegating work
  • Customer focus
  • Operations management
  • Reliable and punctual
  • Program implementation
  • Shipping coordination
  • Hiring and training
  • Team player
  • Sales presentations
  • Self-motivated work ethic
  • Efficient multi-tasker

Assessments

  • Customer service, Proficient, 01/01/23
  • Recruiting, Proficient, 11/01/22
  • Sales skills, Proficient, 02/01/23

Timeline

Personal Holiday Planner

Carnival Cruise Lines
10.2023 - Current

General Manager

Stumpy's Hatchet House Orlando
09.2018 - 09.2023

Parking Attendant/ Trainer/ coordinator

Walt Disney Parks and Resorts
03.2017 - 01.2019

Fulfillment Coordinator

EBG
02.2016 - 01.2017

Customer Care Agent

EBG
10.2015 - 02.2016

Server, Certified Trainer

Not Your Average Joe's
10.2012 - 09.2015

Sales Manager and Warehouse Manager

E.M. Adams co
06.2005 - 06.2012

Culinary Arts - Entrepreneurship

Johnson & Wales University

High School Diploma -

John Carroll Catholic High School

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Matthew Donahue