Matthew Dorame
Fontana,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Amazon, showcasing expertise in warehouse safety and pallet jack proficiency. Determined professional with dedication to hard work and team player attitude. Punctual and focused with physical strength to accommodate lifts up to 40 pounds. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Demonstrated ability to exceed sales targets through effective client relationship building and persuasive communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate
Amazon
11.2022 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
- Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Utilized pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Excellent communication skills, both verbal and written.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Material Handler
Eddies Machine
02.2019 - 10.2019
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Monitored equipment and performed minor adjustments.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Life Agent
Dream Chasers Holding Group
06.2017 - 07.2019
- Educated prospective clients on the benefits of life insurance, increasing awareness of the importance of financial planning.
- Developed strong relationships with clients, ensuring trust and loyalty in their life insurance decisions.
- Exceeded sales targets consistently by utilizing persuasive communication techniques during presentations to potential clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Maintained high standards of customer service by building relationships with clients.
- Generated leads through cold-calling, networking and other outreach methods.
Education
High School Diploma -
Summit High School
05.2016
Skills
- Loading and unloading
- Heavy Lifting
- Pallet jack proficiency
- Customer Service
- Scheduling
- Interviewing
- Team Player
- Leadership
- Communication
Certification
- Licensed Life Only Agent
Timeline
Fulfillment Center Associate
Amazon
11.2022 - Current
Material Handler
Eddies Machine
02.2019 - 10.2019
Life Agent
Dream Chasers Holding Group
06.2017 - 07.2019
High School Diploma -
Summit High School