Matthew Dorsett

Raley's

Petaluma, CA

03.2022 - 04.2025

Trained new employees on operational procedures.
Conducted interviews and hiring processes.
Set goals and objectives for the team in line with organizational objectives.
Assessed current systems and processes in order to identify potential improvements.
Implemented changes based on feedback from senior management or customers.
Communicated effectively with management regarding any issues related to personnel or operations.
Provided technical support to team members when needed.
Collaborated with other departments to ensure smooth integration of new projects into existing operations.
3+ total years of retail grocery lead experience:
1-Year Food Service Team Lead.
1-Year Night Crew Team Lead.
1-year Front-End Team Lead.
Familiar with cashiering.
Familiar with ordering products.
Familiar with operating manuals, electric pallet jacks, and forklifts.
Familiar with electronic/online shopping, 'E-Cart Services'.
Familiar with opening and closing procedures of the store, setting alarms, etc.
Familiar with digital deals via mobile phone or computer.
Familiar with troubleshooting customer service.
Familiar with inventory management and cycle counting.
Familiar with administering disciplinary actions, verbal documents, write-ups, etc.
Familiar with coaching team members properly, while maintaining professionalism.
Familiar with setting up and maintaining weekly displays, endcaps, etc.