Hi, I’m
Matthew Dotson
Customers service representative
Austin,TX
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Overview
13
years of professional experience
Work History
Deco PizzaSan Antonio, TX
Assistant Manager
05.2021 - 09.2022
Job overview
- Communicated effectively with kitchen staff regarding incoming orders or special requests from customers.
- Maintained a clean work area throughout shift by wiping down counters, mopping floors, and washing dishes.
- Resolved customer complaints in a professional manner while adhering to company policies.
clear biometric securitySan Antonio, TX
Customer Service Representative
04.2019 - 03.2021
Job overview
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
SAMC Books Hospital San Antonio, TX
Environmental Services Housekeeper
03.2017 - 06.2019
Job overview
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Maintained cleaning equipment in a clean and orderly fashion.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Swept, mopped, scrubbed and waxed floors.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
Rivercity senior livingSan Antonio, TX
Caregiver
01.2015 - 03.2017
Job overview
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support to clients during difficult times.
- Accompanied clients to social events such as movies or plays.
Education
Winston School San Antonio, TX
High School Diploma
05-2010
Our Lady of The Lake UniversitySan Antonio, TX
Some College (No Degree) from Social Work
Skills
- Team motivation
- Customer service
- Adaptability and flexibility
Timeline
Assistant Manager
Deco Pizza
05.2021 - 09.2022
Customer Service Representative
clear biometric security
04.2019 - 03.2021
Environmental Services Housekeeper
SAMC Books Hospital
03.2017 - 06.2019
Caregiver
Rivercity senior living
01.2015 - 03.2017
Winston School
High School Diploma
Our Lady of The Lake University
Some College (No Degree) from Social Work
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