Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Dotter

Clute,TX

Summary

I offer an extensive background in customer service, sales, product flow, and leadership. I am seeking a new career outside of the Automotive industry, where I can apply my background to elevate and advance my employer's success' while personally developing further and professionally.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Coordinator

Group 1 Auto
Houston, TX
10.2022 - Current
  • Answered incoming calls from customers to provided assistance with service appointment scheduling, vehicle inquiries, and other customer service related issue.
  • Provided customer service to ensure client satisfaction.
  • Analyzed customer vehicle service records to identify vehicle needs related to services offered.
  • Adhere to minium monthly performance standards for appointment scheduled and keeping to 5 minutes or less talk time.

Custodian

City Of Lake Jackson
Lake Jackson, TX
02.2022 - 09.2022
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Performed landscaping tasks and removed litter to maintain grounds.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.

Service Advisor

Gulf Coast Nissan
Angleton, TX
10.2019 - 02.2022
  • Processed repair documentation and troubleshot technical discrepancies
  • Managed Customer Service Complainants and Surveys to determine areas of growth and learning
  • Made and filed claims with Automotive extended warranties as well with automotive insurance companies
  • Consistently grew Service Department sales in a rapid fast paced environment through persistent follow-up, vehicle service reminders and relationship-focused customer management.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Researched coverages under warranties and determined requirements for coverage.

Service Advisor

Sterling McCall Lexus of Clearlake
Friendswood, TX.
11.2017 - 08.2019
  • Processed repair documentation and troubleshot technical discrepancies
  • Managed Customer Service Complainants and Surveys to determine areas of growth and learning
  • Made and filed claims with Automotive extended warranties as well with automotive insurance companies
  • Managed a team of 6 mechanics.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, submitted payments and changed personal details.

Manager of Tire Sales

Firestone Complete Auto Care
Pearland, TX.
09.2010 - 11.2017
  • Upsold tires and alignment items with orders to boost customer purchases
  • Delivered training to customers on proper tire maintenance and usage parameters
  • Used marketing initiatives to penetrate new markets and aide customers
  • Researched out-of-stock items to find additional inventory in other store locations
  • Keyholding position with store opening and closing, Such as Bank deposits and overnight deliveries
  • Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
  • Met or exceeded sales goals for tires and service, completed marketing analyses and offered free air service to retain customers and generate new business.
  • Ordered tires and other merchandise to replace stock and fulfill customer requests.

Service Cashier

Volkswagen of Upper Kirby
Houston, TX.
08.2007 - 09.2010
  • Obtained cash, checks, credit card payments from customers and recorded the amount received on the repair order and/or retail counter ticket using the dealership's CRM (Customer Relations Management) tool or POS system
  • Greeted customers promptly and responded to questions.
  • Performed various clerical and administrative duties for dealership management, including scheduling appointments and meetings, receiving and setting up all service department advertisements, typing,filing, faxing, and answering phones to minimize the number of time customers spend on hold.

Education

Associate of Arts - Culinary Arts

Victor Valley College
Victorville, CA
06.2005

Skills

  • High-energy attitude
  • Data entry
  • Records management
  • Product recommendations
  • Cash drawer balancing
  • Credit card payment processing
  • Microsoft Office expertise
  • Records maintenance
  • Conflict mediation
  • Senior leadership support
  • Inbound and Outbound Calling
  • Direct sales

Certification

  • Licensed Transportation Worker Identity Card - 2022

Timeline

Service Coordinator

Group 1 Auto
10.2022 - Current

Custodian

City Of Lake Jackson
02.2022 - 09.2022

Service Advisor

Gulf Coast Nissan
10.2019 - 02.2022

Service Advisor

Sterling McCall Lexus of Clearlake
11.2017 - 08.2019

Manager of Tire Sales

Firestone Complete Auto Care
09.2010 - 11.2017

Service Cashier

Volkswagen of Upper Kirby
08.2007 - 09.2010

Associate of Arts - Culinary Arts

Victor Valley College

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Matthew Dotter