Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Dowd

Enfield,CT

Summary

Service Technician with a proven track record at Carter McLeod Paper & Packaging,

Personable and mechanically inclined, with strong aptitude for troubleshooting and problem-solving. Well-versed in fundamentals of and mechanical repair, with practical skills in using diagnostic tools and conducting basic installations. Committed to delivering high-quality service and ensuring optimal performance of equipment.


Overview

27
27
years of professional experience

Work History

Service Technician

Carter McLeod Paper & Packaging
02.2023 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduc
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

Service Technician

Fortis Solutions Group
01.1999 - 01.2023
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.

Education

High School Diploma -

Enfield High School
Enfield, CT
06-1993

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Equipment troubleshooting
  • Diagnostic testing

Timeline

Service Technician

Carter McLeod Paper & Packaging
02.2023 - Current

Service Technician

Fortis Solutions Group
01.1999 - 01.2023

High School Diploma -

Enfield High School

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