Matthew Doyle
Harlington-Straker Video Productions
Fitchburg,MA
5
years of professional experience
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Work History
Producer
4 Months- Produced the webseries Flowers for the Dead.
- Managed post-production deliverables, confirming edits, approvals, and final export requirements.
- Coordinated pre-production schedules, aligning crew, talent, and shoot logistics for smooth project execution.
- Assisted with script review, refining story flow and production readiness before filming.
- Organized call sheets, ensuring accurate distribution of daily shoot details to all stakeholders.
- Tracked production assets, maintaining organized records for equipment, releases, and scene requirements.
Service Advisor
1 Year 1 Month- Advised customers on vehicle maintenance, repair options, and recommended services.
- Prepared accurate repair estimates using inspection findings and technician recommendations.
- Scheduled service appointments and coordinated workflow between customers and shop staff.
- Explained diagnostic results, parts needs, and repair timelines in clear, professional language.
- Achieved outstanding customer satisfaction. See Google reviews.
Service Advisor
8 Months- Documented service orders, customer concerns, and authorization details in dealership systems.
- Supported technicians by verifying repair approvals and relaying job updates promptly.
- Resolved customer questions and concerns while maintaining strong satisfaction and repeat business.
- Promoted preventive maintenance services aligned with inspection results and vehicle condition.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
1 Year 5 Months- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
- Cinema Arts
Accomplishments
- Familiar with ADP/CDK repair order invoicing system.
- Familiar with DealerTrack repair order invoicing system.
- Familiar with RO-Writer repair order invoicing system.
- Familiar with Reynolds and Reynolds repair order invoicing system.
- Collaborated with team of nine in the development of Flowers for the Dead.
- I can instantly establish a rapport with nearly anyone.
- Strong track record of customer satisfaction. See Midas-Gardner Google reviews.
- Highly creative problem solver.
Timeline
Producer
Harlington-Straker Video Productions
06.2026 - CurrentRead More
Service Advisor
Midas
04.2025 - 05.2026Read More
Service Advisor
Grubbs Acura
10.2023 - 06.2024Read More
Service Advisor
Don Calrton Honda
02.2022 - 07.2023Read More
Columbia College
from Cinema Arts
Read More