MATTHEW DROST

• Assisted with walk-in cooler and reach-in freezer repairs under supervision.
• Supported thermostat replacement and basic component swaps during service calls.
• Used multimeters to check electrical circuits and verify system function.
• Assisted with refrigerant charging and leak detection during equipment service.
• Cleaned ice machines and completed routine maintenance tasks to support reliable operation.
• Carried tools, parts, and equipment between warehouse and job sites.
• Prepared service areas by organizing parts, cleaning workspaces, and staging equipment.
• Followed HVAC safety compliance standards while assisting on refrigeration repairs.
• Communicated with customers politely while explaining completed work and next steps.
• Supported compressor, evaporator, and condenser replacement work during larger repairs.
• Applied mechanical troubleshooting to isolate common refrigeration and HVAC issues.
• Maintained clean, organized service vehicles and returned unused parts after each job.

• Complete 15 ice machine cleanings monthly to support routine maintenance for commercial equipment.
• Inspect 25-50 refrigeration units weekly across Connecticut and Massachusetts, balancing service calls and maintenance needs.
• Diagnose and repair walk-in and reach-in coolers, freezers, and related systems using multimeter testing and mechanical troubleshooting.
• Perform thermostat replacements and service Hoshizaki, Manitowoc, and Scottsman ice machines to keep units operating reliably.
• Leak-check, reclaim, evacuate, and charge refrigeration units to product specifications while following HVAC safety practices.
• Replace evaporators, condensing units, and compressors to restore cooling performance on commercial refrigeration systems.
• Serve as the on-call technician one week in every third to fourth week, providing client updates and coordinating follow-up on urgent maintenance needs.

• Resolved 50-100 equipment issues monthly through diagnostic checks, part replacement, and preventative maintenance.
• Completed 7 refrigeration service tasks weekly across commercial equipment, balancing repairs, maintenance, and field readiness.
• Installed, repaired, and maintained commercial refrigeration equipment for reliable operation and food safety compliance.
• Performed detailed diagnostics on electrical and mechanical components to identify faults and complete accurate repairs.
• Communicated repair needs clearly to clients and explained completed work in a professional, customer-focused manner.

Serve 45+ guests on a daily basis at the front register and drive-thru, displaying hospitality to further Chick-fil-A’s values
Offer food service support and report pressing issues to managers while promoting brand, culture, and standard of excellence
Earned recognition for maintaining 100% on-time attendance record
Fulfill special requests, assist with food assembly, and maintain clean work area
Provide training to new employees each month
Organized tables and chairs, and escorted customers who needed assistance to dining area
Reported and responded to guests’ concerns and complaints in a warm and courteous way
Completed all food orders within 2–3 minutes
Trained colleagues on food-preparation techniques, maintaining a well-stock work area, and managing cash/credit transactions
Prioritized all tasks systematically, such as cooking food, operating equipment, and setting delivery schedules to enhance productivity for myself and all staff members

• Successfully launched the newest GEN11 Amazon Robotics sortation site while earning 94% monthly leadership behavior, ranking in the top 3% above benchmark.
• Led one of three area-manager teams for the assigned shift, overseeing 200+ indirect associates and 80+ direct associates.
• Served as a primary point of contact for department needs, coordinating timely support and issue resolution across the shift.
• Managed cross-functional projects with LP, Security, Procurement, and Operations to reduce frugality losses and improve equipment return rates.
• Built and executed productivity plans through backlog, production, and forecast reviews, aligning staffing needs with operational demand.
• Collaborated with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to support safety, quality, productivity, and delivery commitments.

• Led and coached a direct team of 25+ associates while launching ship dock operations for a new Amazon Robotics fulfillment center.
• Trained and coached 150+ new AA’s across roles to improve productivity, quality, and on-time package flow.
• Maintained 476 chutes, staged containers, and built loading schedules to meet critical trailer deadlines.
• Held a 97% safety score, finishing 8% above benchmark while escalating issues quickly across the dock.
• Trained 40+ incoming managers on dock processes, helping them ramp faster and support daily operations.