Summary
Overview
Work History
Education
Skills
Timeline
Generic

MATTHEW DUCH

IT
Los Angeles,CA

Summary

Highly skilled IT and business professional with a background in systems administration, end-user training, business operations, build-outs, and management. Seeking to leverage comprehensive IT experience at a respected organization that values hard work, strategic thinking, results, and most importantly - its community

Overview

4
4
Languages
4
4
years of post-secondary education
7
7
years of professional experience

Work History

Head of Information Technology

100 Thieves
Los Angeles, California
01.2021 - Current
  • Lead technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreement
  • Guide organizational technology strategy and roadmaps.
  • Constantly communicate with President, CFO, VP of HR, and rest of the executive team to maximize development efficiencies and resolve technology issues.
  • Created a post-covid plan for office reintegration.
  • Conduct company-wide technology instruction, onboarding and education.
  • Play a key role in on-going network design, reevaluation and optimization to keep pace with company growth & scale.
  • Lead roll outs of SaaS applications such as Okta, atSpoke, Parsec, Microsoft Office, etc.
  • Perform risk and vulnerability assessments and provided results and recommendations to executives.

Senior IT Specialist

Honey (Acquired by PayPal - November 2019)
Los Angeles, CA
03.2019 - Current
  • Scaled Honey's IT infrastructure by completing multiple office build-outs in various locations (Los Angeles, Santa Barbara, San Francisco and Boulder, Colorado).
  • Worked with the PayPal IT Team to coordinate, educate, and transition 500+ Honey employees from the Honey infrastructure to the PayPal infrastructure.
  • Decommissioned over 30 conference rooms and configured 80+ more in new offices tailored to meet current and future use cases.
  • Collaborated with contractors and vendors to implement new technologies and documented new processes to create structure within Honey's internal operations.
  • Complete ownership of Honey's new hire orientation: imaging devices, creating documentation, presenting to new hires, and collaborating with HR, Recruiting, and Facilities.
  • Automated workflows for G-Suite and Slack by creating mappings in BetterCloud and OneLogin.
  • Utilized Cisco Meraki to manage thousands of devices across multiple networks and sites.

Systems Administrator

Raytheon/NASA - JPL
Pasadena, CA
07.2018 - 03.2019
  • Planned, implemented, and maintained a Windows, Linux, and Mac domain based infrastructure.
  • Analyzed project requirements to find bugs and eliminate issues within a timely manner.
  • Developed security baseline policy and documentation procedures.
  • Performed preventive maintenance, software/hardware upgrades, patch maintenance and firmware upgrades.

IT Operations Specialist

Snapchat, Inc.
Los Angeles, CA
10.2016 - 07.2018
  • Provided tier 2 G-Suite and Okta technical support to thousands of employees company-wide.
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities.
  • Facilitated and built relationships with executives and departments internally across the organization and externally with strategic vendors.
  • Acted as a single point of contact for vendors and internal users for escalations and new engagements regarding purchasing, printing services, and deployment.
  • Mentored and developed new team members ensuring all are trained in product knowledge and capable of performing assigned duties.
  • Led and presented IT's weekly criteria for new hire on-boarding at Snap's HQ.
  • Used JAMF to document, manage, and wipe devices within inventory to meet security compliances.
  • Exceed issue-resolution targets and achieved exemplary customer satisfaction scores, scoring between 95% and 100% on all JIRA and Zendesk tickets.

Projectionist & Operations Lead

Decurion: Pacific Theatres At The Americana
Glendale, CA
11.2014 - 10.2016
  • Achieved 90-100% of daily revenue and engagement goals by supervising and training employees to politely engage and interact with customers with the expectations to upsell products.
  • Automated the process of playing movies and trailers by constructing timelines using the LMS computer.
  • Resolved issues related to the theater's screens, sounds, and lights by identifying, narrowing, and eliminating potential causes, and tested these theories during downtimes.

Education

Bachelor of Science - Management Information Systems

California State University, Long Beach
Long Beach, CA
08.2017 -

Associate of Science - Business Administration

Pasadena City College
08.2015 -

Skills

Project Management

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Timeline

Head of Information Technology

100 Thieves
01.2021 - Current

Senior IT Specialist

Honey (Acquired by PayPal - November 2019)
03.2019 - Current

Systems Administrator

Raytheon/NASA - JPL
07.2018 - 03.2019

Bachelor of Science - Management Information Systems

California State University, Long Beach
08.2017 -

IT Operations Specialist

Snapchat, Inc.
10.2016 - 07.2018

Associate of Science - Business Administration

Pasadena City College
08.2015 -

Projectionist & Operations Lead

Decurion: Pacific Theatres At The Americana
11.2014 - 10.2016

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