Matthew Duke
Clarksville,TN
Summary
Sales professional with 11 years of proven success at building and maintaining long-term and profitable business relationships. Understands company products and services intimately and establishes productive professional connections with key decision-makers to thoroughly understand customers business. Proactively assesses, clarifies, and validates customer needs via ongoing networking and timely personal attention.
Overview
12
12
years of professional experience
Work History
Associate Director of Commercial Development
Knipper Health, 3PL Division
Louisville, KY
07.2024 - Current
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Negotiated favorable contracts with clients, balancing profitability with customer satisfaction for long-term success.
- Expanded market share by identifying new opportunities and customizing offerings to suit client's needs.
- Established a robust referral network by leveraging existing connections and fostering new partnerships within the industry.
- Optimized CRM systems to better track leads, manage communication history, and monitor progress toward goals.
- Participated in trade shows as a representative of the company, generating valuable leads for future business opportunities.
- Secured high-profile deals with major clients, significantly contributing to the company''s annual sales growth.
Strategic Account Manager
Knipper Health, 3PL Division
Louisville, KY
10.2023 - Current
- Enable growth by maintaining and strengthening 3PL client relationships through day to day interactions to assess client needs against Knipper capabilities and building the program collaboratively with the client to best meet their needs.
- Create, establish, and record well defined Master Service Agreements, Quality Agreements, Business Requirements Documents, and Operational Work Instructions to ensure alignment across multiple departments to best meet the needs of each client's specific program. Leverage internal relationships to create and customize new services that benefit both the client and the company.
- As contracts near expiration dates effectively negotiate new SOWs and pricing agreements that align with current market rates and ensure continued partnerships between clients and the company.
- Delivered an increase in overall revenue of $700k by successfully upselling products/services in line with our client's evolving requirements.
- Attend trade shows, conferences, and networking events to generate new leads, build relationships with potential clients, and stay up to date on evolving industry trends.
Account Executive
Community Lab, Division of Sanesco Health
Asheville, NC
08.2022 - 09.2023
- Target and pursue new lead opportunities within the market territory by pre-call planning, post-call analysis, and consistent follow up
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Maintained accurate records of all sales activities using SalesForce CRM software systems.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Organized trade shows and events to promote company products or services in the marketplace.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Territory Account Manager
PathGroup
Dallas, TX
03.2018 - 08.2022
- Managed over 100 client accounts within a multi-state territory by implementing account management strategies for increased customer satisfaction and loyalty.
- Maintained a thorough understanding of industry trends, products, services, competitors, pricing structures, and regulations within the assigned territory.
- Conducted market research to identify new opportunities for growth within the assigned territory.
- Negotiated contracts, terms, and conditions to secure profitable deals for both parties.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Delivered engaging presentations demonstrating product features and benefits that resonate with clients unique requirements.
Operations Supervisor, Lab Services
PathGroup
Nashville, TN
10.2016 - 03.2018
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, and safety standards during daily operations.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Ensured accuracy of test results by performing quality assurance checks on equipment and personnel competency.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods, and HIPAA requirements.
Billing Services Specialist
Quest Diagnostics
Nashville, TN
02.2013 - 10.2016
- Worked closely with clients to establish billing preferences and procedures, providing a tailored service experience that met their unique needs.
- Managed complex client accounts, resolving discrepancies in a timely manner to maintain positive relationships and prevent revenue loss.
- Developed customized reports to provide management with valuable insights into billing performance and trends to reduce company write offs.
- Liaised with clients revenue cycle management teams to clarify patient coverage details, accurate and appropriate diagnosis codes, and correct demographics information were submitted leading to more accurate order processing and fewer rejected claims.
Education
EMT License - Emergency Medical Services
Volunteer State Community College
12.2006
Skills
- Business and Lead Development
- Managing Client Relationships
- Pipeline Management
- Strong Presentation Skills
Timeline
Associate Director of Commercial Development
Knipper Health, 3PL Division
07.2024 - Current
Strategic Account Manager
Knipper Health, 3PL Division
10.2023 - Current
Account Executive
Community Lab, Division of Sanesco Health
08.2022 - 09.2023
Territory Account Manager
PathGroup
03.2018 - 08.2022
Operations Supervisor, Lab Services
PathGroup
10.2016 - 03.2018
Billing Services Specialist
Quest Diagnostics
02.2013 - 10.2016
EMT License - Emergency Medical Services
Volunteer State Community College