MATTHEW DUNHAM

Provide general security through vehicle or foot patrols and by monitoring for unusual activity. Respond to alarms, emergency situations, and calls for service. Enforce college regulations, such as parking and motor vehicle rules, and report violations of campus policies or laws. Provide information and assistance to students, faculty, staff, and visitors. Complete professional security incident reports in a timely fashion and document unsafe conditions. Maintain a professional working relationship with the Vigo County Sheriffs Department and refer criminal incidents to them for jurisdiction.

Built strong rapport with customers, fostering loyalty and repeat business. Increased customer satisfaction by providing personalized service and product recommendations. Handled cash transactions accurately, maintaining accountability for register balances throughout shifts. Performed daily store opening and closing procedures, ensuring security and readiness for business operations. Participated in ongoing training programs to stay current on industry trends and enhance product knowledge. Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires. Documented orders in computer system with general conditions and special customer requirements. Achieved personal sales goals with great upselling and cross-selling abilities. Managed efficient cash register operations. Maintained up-to-date knowledge of store sales, payment policies and security standards. Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.

Inspected installations to check for functionality and maintain customer satisfaction. Laid out materials and system components to prepare for installation. Operated tools, equipment, and machinery according to safety standards. Installed complete systems at new residential and business construction sites. Enhanced customer satisfaction by providing timely and accurate installations. Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process. Maintained a safe work environment by strictly adhering to safety protocols and guidelines. Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance. Completed troubleshooting of malfunctions and diagnosed issues. Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance. Worked with diverse types of weather and ground conditions. Cut, bent and shaped metal sheets and components to meet specific project requirements.

Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties. Searched cells of inmates to identify and confiscate contraband and other prohibited items. Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts. Reduced instances of contraband by thoroughly searching inmates, cells, and common areas. Conducted routine and emergency head counts. Prepared, processed and maintained forms, reports, logs, records, and activity journals.