MATTHEW DUNN
Decatur,AL
Summary
Results-driven Store Manager with two years of experience in optimizing store operations and cultivating team performance. Proven track record in driving sales growth and enhancing customer loyalty through innovative merchandising strategies. Skilled in program management and team development, consistently improving store ambiance and increasing customer return rates. Aiming to leverage expertise to further enhance retail success in a dynamic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
FYE
Huntsville, AL
05.2024 - Current
- Streamlined hiring and training processes, enhancing team performance, and customer satisfaction.
- Spearheaded merchandising initiatives, significantly increasing holiday sales, and restoring customer loyalty.
- Established customer service standards and monitored staff compliance.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Manager
AMC Theatres
Decatur, AL
07.2023 - 01.2024
- Led technology repairs and maintenance, improving operational efficiency.
- Recognized for exceptional leadership, and nominated for Manager of the Quarter.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
Store Manager
FYE
Huntsville, AL
09.2022 - 06.2023
- Streamlined hiring and training processes, enhancing team performance, and customer satisfaction.
- Spearheaded merchandising initiatives, significantly increasing holiday sales, and restoring customer loyalty.
- Established customer service standards and monitored staff compliance.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant General Manager
Wendy's
Madison, AL
06.2022 - 09.2022
- Revamped cleanliness standards and training protocols, uplifting store atmosphere, and team morale.
- Addressed expenditure issues, optimizing labor, and inventory management.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Torpedoman's Mate
United States Navy
Honolulu, HI
05.2020 - 06.2022
- Supervised transfer operations for heavy and mechanical parts.
- Addressed leadership deficiencies to support submarine overhaul.
- Assisted in system overhauls with in-depth knowledge.
- Awarded promotion for exemplary leadership during training.
- Completed warfare qualification ahead of peers in just four months.
- Executed crucial system enhancements and restorations.
- Operated, monitored and performed limited maintenance on mission-critical systems.
- Responded promptly to orders from senior officers in order to maintain efficient operations.
- Trained personnel in the safe operation of firearms and other weapon systems.
- Provided guidance and advice to junior personnel regarding firearm selection, maintenance, and repair.
Education
Navy C School -
Torpedoman Mate School
Groton, CT03-2021
Navy Technical School - Submarine Construction And Operational
Submarine School
Groton, CT01-2021
High school diploma - General Studies
Maryville High School
Maryville, TN05.2020
Skills
- Team Leadership
- Sales and merchandising
- Operational Efficiency
- Customer Service Excellence
- Strategic planning
Certification
Driver's License
Accomplishments
- Nominated Manager of the Quarter
- Most improved sales of Quarter
- Meritorious promotion x2
- Submarine Warfare Qualification
Timeline
Store Manager
FYE
05.2024 - Current
Assistant Manager
AMC Theatres
07.2023 - 01.2024
Store Manager
FYE
09.2022 - 06.2023
Assistant General Manager
Wendy's
06.2022 - 09.2022
Torpedoman's Mate
United States Navy
05.2020 - 06.2022
Navy C School -
Torpedoman Mate School
Navy Technical School - Submarine Construction And Operational
Submarine School
High school diploma - General Studies
Maryville High School
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