Matthew Durham
Anderson ,SC
Summary
Dynamic Operations Manager with a proven track record at Window Warriors LLC, excelling in team leadership and operations management. Enhanced employee accountability and streamlined supply chain processes, resulting in improved performance outcomes. Skilled in problem-solving and customer relationship management, fostering strong vendor partnerships to drive business success.
Overview
17
17
years of professional experience
Work History
Operations Manager
Window Warriors LLC
01.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Shine On Express Car Wash
05.2024 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Account Manager
The Budd Group
01.2020 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined account management processes, reducing response times and improving client service quality.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Assistant Manager of Operations
Thomas Concrete
03.2011 - 12.2019
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
Bulk Merchandiser
Coca Cola Consolidated
01.2008 - 03.2011
- Promoted brand loyalty among local customers through friendly interactions during in-store visits.
- Increased product visibility by strategically placing items on shelves and creating eye-catching displays.
- Achieved higher sell-through rates with thorough knowledge of current promotions and keen awareness of consumer preferences.
- Collaborated with store management to optimize merchandise layouts, leading to improved shopping experiences for customers.
- Coordinated promotional events and in-store demonstrations, increasing customer engagement and driving sales growth.
- Boosted sales through consistent monitoring of inventory levels and timely restocking of high-demand products.
Education
Class A CDL License - Commercial Driver Training
Tri County Tech College
Anderson, SC05.2010
High School Diploma - Basic
Westside High School
Anderson, SC05.2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Inventory management
- Staff training
- Operations oversight
- Customer relationship management
- Schedule management
- Client relations
- Risk management
Budget development and management
Timeline
Operations Manager
Window Warriors LLC
01.2025 - Current
General Manager
Shine On Express Car Wash
05.2024 - 12.2024
Account Manager
The Budd Group
01.2020 - 05.2024
Assistant Manager of Operations
Thomas Concrete
03.2011 - 12.2019
Bulk Merchandiser
Coca Cola Consolidated
01.2008 - 03.2011
Class A CDL License - Commercial Driver Training
Tri County Tech College
High School Diploma - Basic
Westside High School
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