Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Durning

Mahwah,NJ

Summary

Accomplished Store Manager with a robust history at CVS Pharmacy, adept in elevating customer satisfaction and streamlining operations. Expert in inventory management and team development, I've significantly enhanced store efficiency and team cohesion. My leadership is marked by a keen ability to solve problems and mentor staff, driving performance and operational excellence.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

26
26
years of professional experience

Work History

Store Manager

CVS Pharmacy
05.2024 - Current
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Store Manager

CVS Pharmacy
10.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Store Manager in Training

CVS Pharmacy
06.2021 - Current
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
  • Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
  • Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.

Operations Manager

CVS Pharmacy
04.2012 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Manager

CVS Pharmacy
03.2001 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Shift Supervisor

CVS Pharmacy
12.1999 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.

Cashier

CVS
07.1999 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

GED -

New Jersey

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Goals and performance
  • POS systems
  • Policies and procedures
  • Staff supervision
  • Operations
  • Order management
  • Team development
  • Payroll management
  • Team building

Timeline

Store Manager

CVS Pharmacy
05.2024 - Current

Store Manager

CVS Pharmacy
10.2021 - Current

Store Manager in Training

CVS Pharmacy
06.2021 - Current

Operations Manager

CVS Pharmacy
04.2012 - Current

Assistant Manager

CVS Pharmacy
03.2001 - Current

Shift Supervisor

CVS Pharmacy
12.1999 - Current

Cashier

CVS
07.1999 - Current

GED -

New Jersey

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Matthew Durning