Matthew Dylan Topliff
Belton
Summary
Experienced with designing and deploying complex system architectures. Utilizes advanced technical knowledge to enhance operational efficiencies. Track record of successfully managing cross-functional teams and driving innovative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer / Technical Service Manager
EasyIT
04.2025 - Current
- Manage clients Road Maps and Projects
- Manage client's documentation, implementation, and operating procedures
- Monthly cadence meetings with clients to maintain healthy partnerships
Project Engineer / Tier 3 Technician
In-Telecom Communications
08.2024 - 04.2025
- Project engineer for migration and new hardware or software implementation
- Tier 3 technician for escalated customer or internal issues and projects
IT Systems Administrator
Lantana Communications
08.2022 - 08.2024
- Server and Network Administrator for internal company
- Organized and built MSP/MSSP offerings for company
- Solutions Architect for MSP/MSSP and Networking projects
IT Consultant/ Tier 2 Technician
Parity Consultants
05.2015 - 08.2022
- On-site and Remote support for Computers and Applications
- Support for Laptops, Desktop, Printers, Servers, and various Network Equipment
- MSP for 70+ clients ranging 10-400 end users
- Microsoft Office 365 Admin for Email, Teams, and OneDrive
- Manage Active Directory User Accounts and Groups
- PowerShell Command scripting for Office 365
- Jamf Mobile Device Management Admin for iPads, iPhones, and Mac Computers
- Connectwise Manage Ticketing System and Control
- IT Glue Documentation, built out SOP and Knowledge Base per company
- Coordinate Projects for customer workflow security and hardware upgrade
- Microsoft Server implantation and maintenance for Domain Controller and SQL Application setup
- Multi-Factor Authentication and Single Sign-On setup for multiple applications
- Manage orders/quotes for software licenses and hardware needs
Education
Bachelor of Arts - Christian Studies
University of Mary Hardin-Baylor
05.2014
Skills
- Team leadership experience
- Cloud services
- Process documentation
- Project management
- Root-cause analysis
- Infrastructure management
Certification
- CompTIA A+ Certification – 2021-09
- Jamf 100 Certification – 2021-07
Timeline
Senior Systems Engineer / Technical Service Manager
EasyIT
04.2025 - Current
Project Engineer / Tier 3 Technician
In-Telecom Communications
08.2024 - 04.2025
IT Systems Administrator
Lantana Communications
08.2022 - 08.2024
IT Consultant/ Tier 2 Technician
Parity Consultants
05.2015 - 08.2022
Bachelor of Arts - Christian Studies
University of Mary Hardin-Baylor
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