Matthew Eades
Bristol,Tn
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Assertive professional promotes efficient store operations and improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence. Efficient professional with [Number] years of work experience and proven knowledge of team building, branding, and new business development. Aiming to leverage my abilities to successfully fill ASM/SM role on your team.
Overview
14
14
years of professional experience
Work History
Store Manager
T-Mobile
01.2020 - Current
Sales Associate
Walmart
01.2011 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Walmart
06.2014 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
HR Assistant
Walmart
01.2013 - 01.2014
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
Unloading Supervisor
Walmart
01.2012 - 07.2013
- Managed inventory control, ensuring accurate tracking of incoming shipments and preventing stock discrepancies.
- Organized daily workflow schedules for efficient allocation of tasks among team members, maximizing productivity levels.
- Facilitated seamless handover between shifts through clear communication and thorough documentation of completed tasks and pending responsibilities.
- Ensured compliance with company policies and industry regulations during all unloading operations.
Education
High School Diploma -
Tennessee HIgh School
Bristol, Tennessee05.2010
Skills
- Time Management
- Shift Checklists
- Customer Service
- Store Opening and Closing Procedures
- Goals and Performance
- Employee Motivation
- Sales Expertise
- Maximizing Profitability
- Accurate Cash Handling
- Staff Training
- Product and Service Sales
- Inventory Management
- Team Leadership
- Policies and Procedures
- Marketing and Advertising
- Performance Review
- Leading Staff Meetings
- Bank and Safe Deposits
- Verbal and Written Communication
- Delegating Work
Roles And Responsibilities
- Interviewed and hired prospective employees according to team needs.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Researched industry and competitor trends to develop new products and improve marketing techniques.
- Addressed employee issues, performed corrective actions and terminated employment when necessary.
- Tracked store inventory and ordered new products to prevent shortages.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Created and distributed training materials and programs to staff members.
- Set sales targets and budgets for team leads and employees to follow.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Handled employee discipline and termination according to company policies.
- Communicated with clients to address questions, concerns and needs and provide quality customer service.
- Reported customer and employee accidents, injuries and concerns for supervisor review.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Personal Information
Title: Store Manager
References
References available upon request
Timeline
Store Manager
T-Mobile
01.2020 - Current
Assistant Manager
Walmart
06.2014 - 12.2019
HR Assistant
Walmart
01.2013 - 01.2014
Unloading Supervisor
Walmart
01.2012 - 07.2013
Sales Associate
Walmart
01.2011 - 07.2022
High School Diploma -
Tennessee HIgh School