Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Eagley

San Antonio,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Bartender/Server

Ciccino's Italian Ristorante
10.2019 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Answered customers' questions, recommended items, and recorded order information.

Bartender/Server (Seasonal Fill-In)

Beef & Brew
10.2018 - 10.2022
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Assisted in the transition from restaurant to nightclub atmosphere.
  • Consistent top sales of the night.
  • Assisted with off site catering and special event functions.

Bartender/Server

Silverbird Woodfired
05.2021 - 03.2022
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Monitoring inventory of gift shop merchandise
  • Preparation of take out orders
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Various Positions

Parliament House Orlando
04.2014 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Served the theater during show times.
  • Checked Identification cards at the entrance to ensure all patrons are of age.
  • Acted as shift leader in the restaurant portion of the establishment.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Communicated with guests to record orders and assess needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Anticipated guest needs and provided proactive service.
  • Monitored bar cleanliness and organization, adhering to strict aesthetic standards for inviting atmosphere.
  • Built rapport with regular customers, remembering their preferences and making personalized recommendations.

Education

A.A.S Music Recording Technology

Finger Lakes Community College
Canandaigua, NY

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Patience and Tolerance
  • Engaging personality
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Memory retention
  • Hospitality service expertise
  • New Hire Training
  • Food Service
  • Beverage Preparation
  • Inventory
  • Salesmanship
  • Food Running
  • Health codes compliance
  • Order Management
  • Dining room management
  • Fast Learner

Timeline

Bartender/Server

Silverbird Woodfired
05.2021 - 03.2022

Bartender/Server

Ciccino's Italian Ristorante
10.2019 - 10.2024

Bartender/Server (Seasonal Fill-In)

Beef & Brew
10.2018 - 10.2022

Various Positions

Parliament House Orlando
04.2014 - 03.2019

A.A.S Music Recording Technology

Finger Lakes Community College

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Matthew Eagley