Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
CustomerServiceRepresentative
Matthew Ellenburg

Matthew Ellenburg

Travelers Rest,SC

Summary

Quality-oriented professional with 3 years of experience and proven knowledge of data entry, call center excellence, and customer relationship and project management.. Aiming to leverage my skills to successfully join a role and company that is focused on excellence, innovation, and ingenuity.

Overview

3
3
years of post-secondary education
4
4
years of professional experience

Work History

Technology Consultant

Appen Butler Hill - Remote
10.2018 - Current
  • Completing evaluation of advertisements, disinformation posts, and other content on popular social networking website by working remotely via Appen's preferred rating tools.
  • Utilizing smartphone, personal computer, search engines, the Appen employee portal, Facebook Workplace, and Google Suite to effectively accomplish assigned tasks.
  • Reviewing and providing feedback on the legitimacy of claims and adequacy of advertisements according to company guidelines, standards and expectations.
  • Providing access to artificial intelligence attributes in order to assist various clients with optimizing their search engine results, user-friendliness, and accuracy.
  • Staying up to date on accurate timekeeping and invoicing of hours worked and capturing screenshots to verify those time periods.

Call Center Representative

98 Ventures
Greenville, SC
01.2020 - 06.2020
  • Auditing between 300 and 600 truck stops and deliveries on a weekly basis by utilizing company standards and qualifications.
  • Continuously checking, accurately categorizing, and replying to the various routing inboxes for our merchants during working hours.
  • Answering an average of 20 to 25 phone calls from customers in order to assist them with delivery issues, damaged merchandise, and time-frame request while also escalating it to the relevant supervisor or employee when necessary.
  • Monitoring the truck stops and deliveries of 4 different merchants throughout the week and keeping the truck drivers' respective supervisors and managers aware of any challenges, oddities, and/or late truck stops that are occurring through email or through phone.
  • Working independently, but with the freedom to be resourceful and collaborate with co-workers and peers in the routing division and beyond when concerns arise regarding the logistics of a delivery time- frame request or other customer requests.

Call Center Representative

Anyone Home Inc
Greenville, SC
03.2019 - 09.2019
  • Providing prospective residents with details on the apartment or home they are calling about by building value, using their preferred move-in date range, and scheduling tour appointments via Anyone Home's CRM website built on Salesforce.
  • Answering incoming calls within the Five9 application from current residents who are reaching out for service requests, assistance with prior maintenance calls, and troubleshooting advice.
  • Taking upwards of 40 to 50 phone calls per day from prospective and current residents while always striving to maintain adherence and quality standards.
  • Received monthly bonus in April, May, June, July, and August of 2019 for meeting and exceeding quality and adherence standards as graded on a weekly basis.

Administrative Assistant/Receptionist

Southeast Environmental Microbiology Laboratory
Greenville, SC
06.2017 - 12.2017
  • Scanning, logging in, and accurately shelving 200+ laboratory samples and their accompanying paperwork on a daily basis.
  • Compiling and creating 50+ laboratory sample petri-dishes ready for analysis in order to adhere to the same day turnaround time maintained by the laboratory.
  • Increasing return rate of calculated and written reports to clients by 25% in the span of 2 months.
  • Responding to telephone and email inquiries from current and potential clients.

Education

Associate - Criminal Justice/Computer Technology

Greenville Technical College
Greenville, SC
05.2014 - 12.2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Call Center

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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

Call Center Representative

98 Ventures
01.2020 - 06.2020

Call Center Representative

Anyone Home Inc
03.2019 - 09.2019

Technology Consultant

Appen Butler Hill - Remote
10.2018 - Current

Administrative Assistant/Receptionist

Southeast Environmental Microbiology Laboratory
06.2017 - 12.2017

Associate - Criminal Justice/Computer Technology

Greenville Technical College
05.2014 - 12.2016

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Matthew Ellenburg