Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Matthew Elliott

Louisville,KY

Summary

Dynamic Lead Installation Technician with a proven track record at Automated Living LLC, excelling in system configuration and customer satisfaction. Achieved significant reductions in installation time while enhancing team performance and safety compliance. Skilled in diagnosing and troubleshooting complex systems, fostering strong client relationships through exceptional service and tailored solutions.


Experienced with leading installation teams and managing project timelines to ensure seamless execution. Utilizes technical expertise and problem-solving skills to address challenges promptly and effectively. Track record of enhancing team performance and maintaining high-quality standards in all installations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Installation Technician

Automated Living LLC
08.2021 - Current
  • Ensured safety compliance, leading to a decrease in workplace accidents during installations.
  • Reduced installation time with efficient project management and team coordination.
  • Led cross-functional teams on large-scale installation projects, ensuring seamless collaboration and successful project completion.
  • Assisted in the hiring process of skilled technicians, resulting in an overall stronger workforce capable of handling larger projects more efficiently.
  • Increased overall efficiency through effective communication with clients and team members.
  • Evaluated team performance regularly to identify areas of improvement, fostering professional growth among technicians.
  • Performed regular maintenance checks on all tools and equipment used during installations, minimizing downtime due to broken or faulty equipment.
  • Completed complex installations within tight deadlines, showcasing strong problem-solving abilities and adaptability under pressure.
  • Provided exceptional service by troubleshooting issues and resolving them promptly during installations.
  • Collaborated with sales teams to provide accurate estimates and timelines for installation projects, improving client relationships.
  • Established long-term relationships with clients by providing excellent post-installation support services.
  • Managed inventory effectively, reducing costs associated with excess or outdated equipment.
  • Enhanced customer satisfaction by ensuring timely and accurate installation of equipment.
  • Developed customized solutions for clients based on their unique requirements, leading to increased satisfaction rates.
  • Implemented cost-saving measures while maintaining quality standards, ultimately benefiting company profits and reputation.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Installed and configured new equipment and systems according to company standards.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Researched and implemented new technologies and equipment.
  • Set up High-End Audio Equipment and calibrated with the designated applications for best performance.
  • Set-up security and surveillance systems per customer requirements and demonstrated functionality and use on Mobile and PC application.
  • Set-up networking equipment and verified network functionality between equipment.
  • Set up Access Control systems with partitions and profiles for Residential and Commercial applications.
  • Install and Programmed Automation services for Lights, Doors, thermostats, shades, and other luxury items.
  • Suggested pricing structure for different levels of service for our surveillance equipment which was implemented.
  • Run Quality Control Evaluations on other technicians on a per job basis.


Cable Installation Technician

AEM LLC.
01.2016 - 08.2021
  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
  • Repaired and updated equipment to conform to company-wide standards.
  • Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
  • Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Maintained accurate records of completed jobs, including work orders, inventory reports, and customer feedback forms for quality assurance purposes.
  • Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.

Petroleum Supply Specialist

United States Army
04.2011 - 04.2015
  • Handled and transported fuel to vehicles and aircraft.
  • Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
  • Assembled refueling systems and equipment and performed quality assurance.
  • Tested fuel products and handled hazardous materials.
  • Supervised reception, storage and shipping of fuel.
  • Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
  • Operated equipment such as forklifts, pallet jacks and cherry pickers.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Prepared to operate in high-pressure environments under less-than-ideal conditions.


Education

No Degree - Mechanical Engineering

University of Louisville
Louisville, KY

No Degree - Software And Mobile Application Development

Independence University
Salt Lake City, UT

Pleasure Ridge Park High School
Louisville, KY
05-2011

Skills

  • ButterflyMX Access Control
  • Coastal Source Outdoor Audio Systems
  • Customer Service and Satisfaction
  • DMP Security, Access Control, and Fire Alarm
  • IC-Realtime and Dahua Surveillance
  • Savant Systems
  • System configuration
  • Fiber optic installation
  • Diagnose and Troubleshoot multiple varied systems
  • CEDIA CIT Certification
  • Access Points and Switch Installation and Programming
  • Hardware integration
  • Audio-visual systems

Accomplishments

Implemented pricing scale for customers to reduce scope creep for more in-depth surveillance system set-up.


Implemented various efficiency focused standard operating procedures to help improve company productivity.


Won best automation at Homearama 2023 and 2024.


Trained multiple technicians and pressed upon quality of installation, efficiency, and company expectations.


Supervised and trained team-members while performing my work to ensure efficient and quality installation.


Certification

CEDIA CIT Certification

DMP Master Technician

Languages

Spanish
Limited Working

Timeline

Lead Installation Technician

Automated Living LLC
08.2021 - Current

Cable Installation Technician

AEM LLC.
01.2016 - 08.2021

Petroleum Supply Specialist

United States Army
04.2011 - 04.2015

No Degree - Mechanical Engineering

University of Louisville

No Degree - Software And Mobile Application Development

Independence University

Pleasure Ridge Park High School

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