Matthew Ellis
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Associate Director of Sales
Sunrise Senior Living
11.2023 - Current
- Assist and support the sales and marketing team in achieving the community’s occupancy goal
- Maintain all current prospects in a CRM lead tracking system
- Ensure all community and state required documents are completed by incoming families and medical professionals before move-in date
- Have detailed knowledge of all services and products offered by Sunrise, to ensure customer satisfaction
- Ensure the apartment is ready for Move-In using a Suite Readiness Checklist
- Demonstrate effective telephone skills producing qualified leads and appointments.
- Secured key client accounts through effective relationship-building and persuasive communication skills.
Certified Nursing Assistant
Gale Healthcare Staffing
06.2018 - 11.2023
- Chart all patient information into a CRM
- Work under the supervision of a RN and report any changes in patient condition.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Patient Connection Specialist
Atrium Health
11.2022 - 11.2023
- Act as liaison between patients' families and nursing staff
- Schedule patients for various appointments (sick visits, yearly check-ups etc.)
- Have detailed knowledge of services offered by Atrium to ensure patient satisfaction and efficiency.
Education
Associate of Arts -
Cincinnati State Technical Community College
Cincinnati, OH01.2015
Skills
- Product Knowledge
- Maintaining a CRM
- Time Management
- Problem Solving
- Cold Calling
- Customer Retention
- Networking
- Critical Thinking
- Interpersonal Communication
- Client acquisition
- Customer Relations
Timeline
Associate Director of Sales
Sunrise Senior Living
11.2023 - Current
Patient Connection Specialist
Atrium Health
11.2022 - 11.2023
Certified Nursing Assistant
Gale Healthcare Staffing
06.2018 - 11.2023
Associate of Arts -
Cincinnati State Technical Community College