Summary
Overview
Work History
Education
Skills
Building Custom Computers
Timeline
Generic

Matthew Ellis

Richmond,TX

Summary

Proven to enhance guest satisfaction and team productivity, my tenure at Target and Whataburger showcases exceptional communication and customer service. Specializing in complaint handling and efficient issue resolution, I've significantly contributed to improving store operations and fostering positive guest relations, demonstrating a strong empathy and detail-oriented approach in high-pressure environments. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and work atmosphere. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
01.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
  • Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.

Team Member

Whataburger Restaurants L&c
03.2021 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

Education

Associate of Applied Science - Cyber Security

Texas State Technical College - Waco
Waco, TX
08.2024

Skills

  • Exceptional communication
  • Strong empathy
  • Stress Tolerance
  • Guest Relations
  • Complaint Handling
  • Customer Service
  • Detail Oriented
  • Computer Skills
  • Data inputting
  • Issue Resolution
  • Information Protection
  • Teamwork and Collaboration
  • POS systems expert

Building Custom Computers

Building my own and my friends' computers has been one of the most rewarding experiences I've had. It’s incredible to have complete control over every component, allowing me to tailor each PC precisely to our needs and preferences. Whether it's fine-tuning for top-notch gaming performance or optimizing for specific workplace applications, I can ensure that each system meets our exact requirements.


One of the biggest perks is cost-effectiveness. By choosing my own components, I can avoid the markups that come with pre-built systems and stay within budget without sacrificing quality. Plus, building PCs makes upgrading easier as technology evolves. It gives me the flexibility to swap out parts and keep everything current, which is something pre-built systems often lack.


But what really stands out is the sense of satisfaction I get from the whole process. From researching the latest hardware to installing the best software, every step is a chance to learn and refine my skills. There’s something incredibly fulfilling about assembling a computer from scratch, knowing that it’s not only tailored to my needs but also to my friends' requirements. Seeing the final product come to life and knowing it’s exactly what was envisioned is an achievement that’s hard to match.





Timeline

Guest Advocate

Target
01.2024 - Current

Team Member

Whataburger Restaurants L&c
03.2021 - 08.2021

Associate of Applied Science - Cyber Security

Texas State Technical College - Waco

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Matthew Ellis