Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic

Matthew Ellis

Grove City,OH

Summary

Hardworking account manager with experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account Manager

Discover
Whitehall, OH
03.2023 - Current
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Resolved complex issues that arose during the collections process.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Participated in training sessions related to new technologies used by the company's collections department.

Delivery Driver

DoorDash
Grove City, OH
02.2020 - 03.2023
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.

911 Emergency Dispatcher

City of Columbus
Columbus, OH
06.2014 - 02.2020
  • Received incoming calls from the public and determined the nature of the emergency.
  • Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Screened incoming calls for accuracy and completeness of information provided.
  • Identified priority calls based on severity of situation, urgency, or special circumstances.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Created incident reports detailing all pertinent information regarding each emergency call.
  • Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Gathered additional information from police officers at scene if necessary to complete report accurately.
  • Routed non-emergency calls to appropriate departments or agencies when applicable.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
  • Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
  • Utilized mapping software programs to plot locations of incidents quickly and accurately.
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Adhered strictly to departmental policies and protocols related to handling emergency communications.

Corporate Customer Service Representative

Micro Center
Hilliard, OH
10.2012 - 06.2014
  • Assisted customers with inquiries, complaints and requests related to the company's products or services.
  • Provided accurate information about product features, pricing and availability.
  • Resolved customer issues promptly and courteously via phone, email or chat.
  • Followed up with customers to ensure satisfaction with service provided.
  • Maintained updated records of customer interactions and transactions.
  • Performed data entry tasks for customer accounts.
  • Identified opportunities to improve customer experience through feedback from clients.
  • Ensured that all customer service standards were met consistently.
  • Developed effective relationships with customers by providing excellent service.
  • Answered incoming calls promptly and professionally in accordance with established procedures.
  • Handled escalated calls from other representatives as needed.

Assistant Manager

Grandstand Pizza Shop
Grove City, OH
09.2010 - 04.2014
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

South-Western Career Academy
Grove City, OH
06-2007

Some College (No Degree) - Law Enforcement

Columbus State Community College
Columbus, OH

Skills

  • Complaint Management
  • Schedule Management
  • Team Training
  • Needs analysis
  • Sales Analysis
  • Brand Management
  • Customer Service
  • Vendor Relations
  • Client Relationship Management
  • Account Servicing
  • Staff Management
  • Teamwork and Collaboration
  • Reporting
  • Upsell opportunities
  • Customer rapport
  • Payment collecting
  • Persuasive communication expertise
  • Relationship Building
  • Persuasive Negotiations
  • Proficient in Microsoft Office

Certification

  • CDL- Class B State of Ohio Passenger and School Bus Endorsement
  • CPR

Affiliations

Technology- It is always changing and I try to keep up with the newest information on upcoming products

Languages

English
Professional

References

References available upon request.

Timeline

Account Manager

Discover
03.2023 - Current

Delivery Driver

DoorDash
02.2020 - 03.2023

911 Emergency Dispatcher

City of Columbus
06.2014 - 02.2020

Corporate Customer Service Representative

Micro Center
10.2012 - 06.2014

Assistant Manager

Grandstand Pizza Shop
09.2010 - 04.2014

High School Diploma -

South-Western Career Academy

Some College (No Degree) - Law Enforcement

Columbus State Community College

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