Matthew Ellorin
Tulare,CA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
17
17
years of professional experience
Work History
Volvo G2 Technician
Volvo Cars Of Fresno
10.2023 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Performed troubleshooting and diagnosis on current model vehicles.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Tested systems, noting issues and completing preventive maintenance.
- Liaised with internal departments to optimize productivity and efficiency.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
Volvo G2 Technician
Haron Automotive
10.2019 - 10.2023
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Performed troubleshooting and diagnosis on current model vehicles.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Tested systems, noting issues and completing preventive maintenance.
- Liaised with internal departments to optimize productivity and efficiency.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
Volvo Quality Technician
Willis Auto Campus
08.2015 - 03.2019
- On the job training upon graduation from UTI from Volvo SAFE program.
- Apprenticed one year, learning in a technical setting that allowed me to gain valuable work experiences.
- Upon completion of apprenticeship, became a flat rate technician.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed vehicle data using advanced diagnostic equipment.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired and replaced worn and damaged components.
Assistant Manager
Game Stop
10.2015 - 04.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lube Technician
Good Year Automotive
03.2015 - 07.2015
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Suggested additional services to customers in order to meet upsell goals.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
Merchant Teller
Visalia Community Bank
02.2007 - 08.2013
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted with training of new tellers on policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
Education
Associates of Occupational Studies - Automotive Mechanics
Universal Technical Institute of Arizona Inc
Avondale, AZ10.2014
Skills
- Component Replacement
- Issue Analysis
- Quality Control
- Wiring Diagram Reading
- System Troubleshooting
- Works Well Under Pressure
- Customer Service
- Customer Interaction
- Mechanical Knowledge
- Complex Repairs
3-D Printing
Enjoy creating objects for my children.
Timeline
Volvo G2 Technician
Volvo Cars Of Fresno
10.2023 - Current
Volvo G2 Technician
Haron Automotive
10.2019 - 10.2023
Assistant Manager
Game Stop
10.2015 - 04.2017
Volvo Quality Technician
Willis Auto Campus
08.2015 - 03.2019
Lube Technician
Good Year Automotive
03.2015 - 07.2015
Merchant Teller
Visalia Community Bank
02.2007 - 08.2013
Associates of Occupational Studies - Automotive Mechanics
Universal Technical Institute of Arizona Inc