Matthew Endicott
Winter Springs,FL
Summary
Results-driven sales professional skilled in identifying customer needs and delivering tailored solutions that enhance sales. Expertise in managing multiple customer interactions while achieving sales targets and KPIs. Committed to continuous improvement through feedback and adaptable strategies.
Overview
3
3
years of professional experience
Work History
Warehouse Assistant
SRS Distribution
Orlando, Florida
05.2026 - Current
- Prepared and organized materials for distribution to ensure timely deliveries.
- Operated forklifts and pallet jacks to move inventory efficiently throughout the warehouse.
- Conducted regular inventory counts to maintain accurate stock levels and organization.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Collaborated with other departments to coordinate product delivery schedules.
- Assisted customers with inquiries and product information efficiently.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on product features and services for informed decisions.
Head Server
Kyoto Sushi & Grill
Orlando, Florida
07.2023 - Current
- Trained and supervised new staff on service protocols and restaurant policies.
- Coordinated with kitchen staff to optimize food delivery and presentation standards.
- Assisted in menu planning by providing input on customer preferences and trends.
- Analyzed sales data to identify trends and areas for improvement within the organization's sales process.
- Processed sales transactions using POS software.
- Developed strong relationships with clients to understand their needs.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Acted as a liaison between the customer and cross-functional internal teams.
- Operated register, handled cash and processed credit card transactions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reduced process lags by training employees on best practices and protocols.
Grocery Clerk
Publix
Orlando, Florida
07.2025 - 05.2026
- Assisted customers with product selection and inquiries.
- Stocked shelves with merchandise following store layout guidelines.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service during peak shopping hours.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Worked closely with management team to develop promotional strategies that increased sales.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
Sales Associate
Adastra management group inc.
Orlando
05.2023 - 04.2024
- Assisted customers in product selection and informed them about promotions.
- Processed sales transactions accurately and efficiently at the point of sale.
- Maintained store displays to ensure a visually appealing shopping environment.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated wireless devices and features to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Educated customers on wireless plans and promotions for informed decision-making.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Attended vendor events to promote store services or products.
- Participated in weekly team meetings to discuss strategies for meeting sales goals and improving customer service levels.
- Encouraged customers to sign up for loyalty programs or upgrade services when appropriate.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
Education
Allen D Nease High School
Ponte Vedra Beach, FLSkills
- Inventory management
- Sales analysis
- Team collaboration
- Attention to detail
- Upselling techniques
- Sales prowess
- Sales goals attainment
- Inbound sales
- Customer engagement
- POS systems
- Customer relationship management
- Product knowledge
- Conflict resolution
- Strategic sales
- Dispute resolution
- De-escalation techniques
- Minute taking
- Process optimization
- Product sales
- Script adherence
Timeline
Warehouse Assistant
SRS Distribution
05.2026 - Current
Grocery Clerk
Publix
07.2025 - 05.2026
Head Server
Kyoto Sushi & Grill
07.2023 - Current
Sales Associate
Adastra management group inc.
05.2023 - 04.2024
Allen D Nease High School