Yardi
Plus years of professional experience
Matthew Engel
Property Management
St. Louis Park ,MN
Summary
Dynamic Assistant Property Manager with a proven track record at The Mera, excelling in tenant issue resolution and property inspections. Skilled in Yardi and RentCafe, I foster positive tenant relationships, ensuring high payment rates and smooth application processes. Adept at training teams, I enhance performance and drive operational success.
Overview
15
15
3
3
Certification
Work History
Assistant Property Manager
The Mera
06.2024 - 05.2025
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Property Manager
Cedars Lakeside
09.2023 - 06.2024
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding community.
Assistant Restaurant Manager
JW Marriott Minneapolis Mall of America
09.2021 - 09.2023
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Leasing Consultant
Galtier Towers
09.2020 - 09.2021
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Collected rent and tracked resident payments and information in computer system.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
Restaurant Sales Coordinator
JW Marriott Minneapolis Mall of America
02.2018 - 09.2020
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
Bachelor of Arts - Elementary Education
St Cloud State University
St Cloud MN 05-1999
Skills
- Business processes and procedures
- Onsite tours
- Security deposit refunds
- Telephone and email etiquette
- Tenant issue resolution
- Property inspections
- Rent collection
- Lease agreement review
- Yardi, RentCafe, Luxer, ButterflyMX
- Application process proficiency
- Training and mentoring
- Activity planning
Accomplishments
Directed daily restaurant operations and staff of 30+, maintaining #1 guest satisfaction ranking across North American JW Marriott properties for two years.
Closed 85 leases in 10 months during the pandemic by using virtual tours, strategic CRM follow-ups, and prospect engagement.
Generated $100K+ in annual revenue through corporate and social event sales, upselling, and package enhancements.
Certification
- Fair Housing Training Certificate, Bigos Management
- TIPS Certificate (Training for Intervention Procedures Training)
- ServSafe Certification
Legacy Award
Recipient, Legacy Award (Front-of-House) — peer-nominated, manager-selected annual award recognizing one FOH and one BOH associate for elevating guest experience, cross-team collaboration, and consistent service excellence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Concierge Association
- St Cloud State Alumni
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsQuote
Fall seven times and stand up eight
Japanese Proverb
Software
Rentcafe
Microsoft Office
Languages
Spanish
Limited Working
Interests
Sports
History
Reading
Timeline
Assistant Property Manager
The Mera
06.2024 - 05.2025
Assistant Property Manager
Cedars Lakeside
09.2023 - 06.2024
Assistant Restaurant Manager
JW Marriott Minneapolis Mall of America
09.2021 - 09.2023
Leasing Consultant
Galtier Towers
09.2020 - 09.2021
Restaurant Sales Coordinator
JW Marriott Minneapolis Mall of America
02.2018 - 09.2020
Bachelor of Arts - Elementary Education
St Cloud State University
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