Matthew A. Englefield
Summary
Experienced Program Manager/Director bringing 13 years of business operations experience. Effective people manager and big-picture thinker adept at leading projects from concept through completion.
Highly analytical healthcare management professional combining more than 15 years of work in long term care with proficiency in financial management, leadership and positive clinical outcomes.
Experienced Manager licensed as an LPC in Virginia with strong clinical and people skills.
Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Overview
17
17
years of professional experience
Work History
Manager
Inova
08.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Therapist 4
Inova
11.2020 - Current
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Assisted in coordination of mental health support services provided by care team.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Maintained and updated patient records, changes in service plans, and treatment reports.
- Counseled individuals and families to bring awareness of problems, deal with crisis situations and develop action plans.
Supervisor/Manager/Director CATS/Psychiatry
Inova Fairfax Hospital
08.2012 - Current
- Worked directly with physicians, directors, staff, and patients to achieve a great place to work and exceptional patient experience.
- Achieved lean initiatives by engaging multiple stakeholders.
- Achieved very high employee retention outcomes.
- Supported Senior Director Inova Behavioral Health with daily operational functions.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Scored in the top 15% of all Inova managers in employee engagement.
- Obtained documents, certificates and approvals from local, state and federal agencies. Contributed substantially to successful department JCAHO accreditation.
Therapist
Alpha Omega Clinic
08.2012 - Current
- Conducted therapeutic individual and family therapy sessions.
- Developed and implemented treatment plans and modified when needed.
- Connected clients with community service and resource agencies.
- Aided parents in arranging medication evaluations and psychological testing.
- Mediated conflicts within families to clarify and resolve underlying issues.
- Observed and monitored client behavior and responses to treatment.
- Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
Program Director
Prince William Family Counseling
01.2011 - 07.2012
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Documented patient information obtained from interviews.
- Liaised between patients and stakeholders to ensure patient comprehension of treatment plans.
- Ensured HIPAA compliance.
- Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each patient.
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Improved success of program by making proactive adjustments to operations.
Employee Assistance Consultant
Ceridian/Military One Source
01.2010 - 01.2011
- Provided crisis support and emergency care for patients.
- Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
- Assisted in coordination of mental health support services provided by care team.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Counseling Supervisor
National Counseling Group
04.2007 - 01.2010
- Provided activity reports, file review, and employee oversight for counseling program activities.
- Maintained working knowledge of cognitive behavioral therapy programs and situational applications.
- Planned and assigned caseloads based on employee strengths, encouraging healthy workplace conditions through fair workload distribution.
Education
MBA -
American Military University
Charles Town, West Virginia2015
Master of Arts - Counseling
Franciscan University
Steubenville, Ohio2005
Bachelor of Arts - Psychology
Franciscan University
Steubenville, Ohio2003
Skills
- Proficient in EPIC
- Project management
- ICD-9 forms
- Program management
- Patient-focused care
- Strong clinical judgment
- Independent judgment and decision making
- Documentation proficiency
- Team leadership
- Culturally competent care
- Quality improvement competency
- Budgeting proficiency
- Adept at prioritizing/managing deadlines
- Addiction specialist
Timeline
Manager
Inova
08.2022 - Current
Therapist 4
Inova
11.2020 - Current
Supervisor/Manager/Director CATS/Psychiatry
Inova Fairfax Hospital
08.2012 - Current
Therapist
Alpha Omega Clinic
08.2012 - Current
Program Director
Prince William Family Counseling
01.2011 - 07.2012
Employee Assistance Consultant
Ceridian/Military One Source
01.2010 - 01.2011
Counseling Supervisor
National Counseling Group
04.2007 - 01.2010
MBA -
American Military University
Master of Arts - Counseling
Franciscan University
Bachelor of Arts - Psychology
Franciscan University