Matthew Engstrom
Phoenix,AZ
Summary
Customer relations specialist with a strong emphasis on detail and service excellence. Experienced in managing diverse client interactions and resolving challenges to enhance overall satisfaction. Demonstrated ability to implement effective communication strategies that strengthen customer connections. Committed to achieving measurable results in customer engagement and support.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Restaurant and Small Business Owner
Self Employed
Scottsdale, AZ
01.1998 - 01.2023
- Ensured compliance with health and safety regulations to maintain operational standards.
- Established relationships with local suppliers to source quality ingredients.
- Managed cash flow by creating budgets for labor and food costs while ensuring timely bill payments.
- Monitored accounts receivable and payable records to maintain financial health.
- Maintained supplier and distributor relationships to negotiate optimal pricing on orders.
- Developed quality control standards to enhance customer service and regulatory compliance.
P.A.D.I. DiveMaster #26993
Pro Leisure Inc.
Scottsdale, Arizona
01.1986 - 01.2021
- Conducted safety briefings for divers prior to each dive session.
- Supervised dive groups to ensure compliance with safety protocols and regulations.
- Guided divers through underwater environments utilizing proper signaling techniques.
- Maintained and inspected diving equipment for functionality and safety standards.
- Organized logistics and scheduling for dive trips, ensuring smooth operations.
- Assisted in training new divers on essential techniques and safety measures.
- Collaborated with dive professionals to improve operational procedures and training programs.
- Addressed learning gaps by effectively delivering the curriculum to students.
PADI DiveMaster #26993
Scuba Ventures
Phoenix, AZ
08.1987 - 08.1998
- Guided recreational dives, ensuring adherence to safety protocols and guidelines.
- Assisted divers in gear setup and maintenance to ensure optimal performance.
- Monitored environmental conditions, adjusting dive plans for safety and enjoyment.
- Conducted underwater tours, providing education on marine life and ecosystems.
- Trained new divers in essential skills and safety procedures during practice sessions.
Dive Tech.
Aqua Sports
Phoenix, AZ
01.1984 - 07.1987
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Finance, Marketing
Arizona State University
Tempe, AZ05.1990
Skills
- Equipment maintenance
- Technical troubleshooting
- Quality assurance
- Safety compliance
- Supplier negotiation
- Relationship management
- Inventory management
- Attention to detail
Certification
Dive Master #26993
References
References available upon request.
Timeline
Restaurant and Small Business Owner
Self Employed
01.1998 - 01.2023
PADI DiveMaster #26993
Scuba Ventures
08.1987 - 08.1998
P.A.D.I. DiveMaster #26993
Pro Leisure Inc.
01.1986 - 01.2021
Dive Tech.
Aqua Sports
01.1984 - 07.1987
Bachelor of Science - Finance, Marketing
Arizona State University
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