Matthew Esquibel
Albuquerque,NM
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and analytical problem-solving. Quickly assesses customer needs and provides tailored solutions. Employs service-oriented behaviors and truly understands customer desires to consistently enhance their experiences and foster long-term loyalty.
Overview
11
11
years of professional experience
Work History
Food Server & Bartender
Longhorn Steakhouse
10.2021 - 01.2025
- Serving customers their food, making cocktails, pouring draft beers, opening bottles of wine, seating customers, cleaning side tasks, use of the POS for food orders, handling cash and card transactions, and teamwork during large parties
- Elevated customer satisfaction through followup and enthusiastic customer service.
Food Server, Bartender, Carry-Out, Host
Outback Steakhouse
10.2013 - 10.2021
General Manager
Sushi Freak
04.2020 - 09.2020
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
BBA - Human Resources Management
University of New Mexico
Albuquerque, NM05.2020
Skills
- Self-motivated
- Strong attention to detail
- Efficient multi-tasker
- Great time management
- Dining area maintenance
- Food handling
- POS system operations
- Guest relations management
- Staff management
- Business administration
- Knowledge in Microsoft Excel
- Knowledge in Microsoft Word
Timeline
Food Server & Bartender
Longhorn Steakhouse
10.2021 - 01.2025
General Manager
Sushi Freak
04.2020 - 09.2020
Food Server, Bartender, Carry-Out, Host
Outback Steakhouse
10.2013 - 10.2021
BBA - Human Resources Management
University of New Mexico
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